Business Analyst - Travel Domain - Worli, Mumbai

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Employment Type:

About the Role

Business Analyst with strong experience in the Travel domain

Key Responsibilities

• Work with business stakeholders to

  gather, analyze and document requirements

  for travel-related products, platforms, and processes.
• Translate business needs into

  detailed BRDs, FRDs, user stories, and use cases

  .
• Map and improve

  end-to-end travel workflows

  (booking, ticketing, cancellations, refunds, re-issues, GDS/API integrations, payment flows, invoicing, etc.).
• Conduct

  gap analysis, impact analysis, and feasibility studies

  for new features or process changes.
• Collaborate with product managers, architects, and development teams to

  define solution approach and scope

  .
• Create and maintain

  process flows, wireframes, and data flow diagrams

  where required.
• Coordinate and support

  UAT

  prepare test scenarios, review test cases, validate results, and sign-off from business users.
• Track and manage

  requirements traceability

  through the project lifecycle.
• Support

  production issues analysis

  by understanding business impact and helping with root-cause analysis.
• Prepare and deliver

  presentations, demos, and training

  for business and operations teams.
• Ensure all documentation is updated, standardized, and easily retrievable.

Required Skills & Experience

• 4+ years of experience

  as a Business Analyst, with at least

  3 years in the Travel domain

  (B2B/B2C travel, corporate travel, OTA, airline, GDS, etc.).
• Solid understanding of

  travel industry concepts

  such as PNRs, fares, booking engines, GDS (Amadeus / Sabre / Galileo / Travelport), hotel/flight APIs, ancillaries, and payment flows.
• Strong experience in preparing

  BRD, FRD, SRS, user stories, process documents

  .
• Hands-on experience with

  Agile / Scrum

  methodology and tools like JIRA, Confluence, or similar.
• Excellent

  analytical, problem-solving, and documentation skills

  .
• Strong

  communication and stakeholder management

  abilities able to interact with business, technology, and senior leadership.
• Proficiency in

  MS Office (Excel, PowerPoint, Word)

  and basic tools for diagrams (Visio, Draw.io, Lucidchart, etc.).
• Bachelor's degree in

  IT, Computer Science, Business, or related field

  .

Good to Have (Optional)

• Experience working on

  customer portals, mobile apps, or booking engines

  in travel.
• Exposure to

  data/reporting

  for travel KPIs (bookings, cancellations, revenue, margins, etc.).
• Knowledge of

  APIs and integrations

  in travel tech ecosystems.
• Any certification in

  Business Analysis (CBAP, CCBA)

  or

  Agile (Scrum Master/PO)

  .

Work Location & Timing

• Location:

  Worli, Mumbai (onsite)

• Work Mode:

  Full-time, office-based