Business Analyst (Techno-Functional)

As a Business Analyst (Techno-Functional) at our company in Gandhinagar, you will have the opportunity to work with senior team members to carry out customer implementations and program enhancements. Your responsibilities will include participating in the implementation design, setup, and review processes, as well as identifying improvements to our feedback products and processes. Utilizing your Client software knowledge, you will be involved in testing customized software solutions and building long-standing customer relationships by enhancing customer feedback programs. Additionally, you will provide support to client meetings by leveraging in-depth Client system capabilities and resolving technical/system related inquiries. Your role will also involve providing quality assurance support when delivering features to clients and analyzing large sets of data for client support. To excel in this role, you are expected to have excellent analytical skills, including proficiency in Microsoft Excel, and a keen attention to detail. Strong written, oral communication, and presentation skills are essential for effective collaboration with client teams. A Bachelor's or Master's degree in Computer Application (such as BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science, etc.) is required. Knowledge of JavaScript, HTML, CSS, and XML is preferred, and familiarity with GUI would be an added advantage. Ideally, you should have 1-3 years of experience in management consulting, IT consulting, market research, and/or enterprise software client. In return for your expertise and dedication, we offer a range of benefits including transportation allowance, canteen subsidy, night shift allowance, campaign allowance, health insurance, tuition reimbursement, work-life balance initiatives, and rewards & recognition. Join us at [Company Name] and be part of a dynamic team that values innovation and growth in the field of Medallia.,