Business Analyst

Role & responsibilities

• Requirement Gathering & Analysis
• Interact with clients, internal stakeholders, and end-users to understand product/business requirements.
• Conduct detailed requirement elicitation sessions, workshops, and customer interviews.
• Convert high-level business needs into clear, structured requirement documents, including FRDs, user stories, and acceptance criteria.
• Analyse existing systems, workflows, and pain points to define improvement areas.
• Planning & Conceptualization
• Translate business needs into product concepts, features, and enhancements.
• Prepare process flows, wireframes, user journeys, and data mapping to support development.
• Participate in solutioning, and feasibility discussions with various stakeholders.
• Identify opportunities for automation, efficiency improvement, and value addition.
• Documentation
• Own creation of detailed requirement documentation such as:
• BRD / PRD / Functional Specs
• Use cases & user stories
• APIs / data mapping sheets
• UI/UX requirement specifications
• UAT scenarios and SOPs
• Maintain updated documentation throughout the product lifecycle journey.
• Cross-Functional Collaboration
• Work closely with Engineering, QA, UI/UX, and other cross-functional teams to ensure accurate and timely delivery.
• Facilitate communication between business and technical teams to remove blockers.
• Conduct sprint refinements, backlog grooming, and impact analysis for change requests.
• Provide clarifications to developers throughout the development lifecycle.
• Client Interaction & Stakeholder Management
• Act as a product representative during client discussions.
• Present solutions, workflows, and functional capabilities confidently.
• Handle requirement sign-offs, change requests, and client expectations.
• Work with implementation teams for go-live planning and post-launch support.
• Testing & Quality Assurance
• Prepare test cases and UAT plans.
• Conduct functional testing to ensure features meet defined acceptance criteria.
• Support clients during UAT, track bugs, and work with QA and Dev teams for closure.
• Requirement Lifecycle Ownership
• Understand roadmap, contribute ideas, and recommend enhancements.
• Monitor feature performance post-launch and identify optimization areas.
• Support in crafting go-to-market inputs, release notes, and training materials.

Preferred candidate profile

SBI Payments is looking for a highly driven Business Analyst with strong product lifecycle capabilities to join the Technology & Solutions team. This role goes beyond traditional BA work and requires someone who can own modules end-to-end, understand customer requirements deeply, define workflows, and work closely with cross-functional teams to deliver scalable digital solutions.

The ideal candidate is analytical, detail-oriented, and comfortable acting as a bridge between business goals, user needs, and technical implementation.