Business Analyst - Order Management

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Business Analyst, Order Management!In this role, Serve as a process and systems expert for Sales Order Management. Ensure order accuracy, deliver actionable analytics, and optimize OM processes to support revenue operations. Responsibilities.Analyze sales order trends, backlogs, and fulfillment gaps..Own and maintain SOPs for Sales Ordering, Pricing, and Order Validation..Collaborate with Sales, Finance, and IT to drive process and system improvements..Configure and validate pricing conditions and discount structures (SAP SD)..Support CRM-ERP integrations and sales automation initiatives..Develop dashboards for Order Accuracy, Lead Time, and Fill Rate..Perform root cause analysis for recurring issues (e.g., pricing errors, delays)..Train team members on sales order processes..ERP Systems Expertise: SAP SD (pricing, discount structures), Oracle OM..Order-to-Cash Process Knowledge: End-to-end understanding of sales order lifecycle..Data Analytics & Reporting: Advanced Excel, Power BI/Tableau for dashboards and insights..Process Governance: SOP creation and compliance for Sales Ordering and Pricing..Integration & Automation: CRM-ERP integration and sales automation experience..Problem-Solving: Root cause analysis for recurring operational issues..Communication & Stakeholder Management: Ability to collaborate across Sales, Finance, and IT teams.Qualifications we seek in you!Minimum Qualifications.Bachelor's degree in Engineering or equivalent..Strong ERP expertise (SAP SD pricing, Oracle OM)..Advanced proficiency in Excel, experience with Power BI or Tableau..Solid understanding of the Order-to-Cash cycle.

Preferred Qualifications/ Skills.Preferred: MBA or certifications in Sales/SCM (CSCP, Lean, Six Sigma)..Analytical, structured, and process-oriented mindset..Excellent documentation and reporting skills..Ability to influence and coach teams effectively..Strong stakeholder communication and collaboration skills..

Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries.Make an impact - Drive change for global enterprises and solve business challenges that matter.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.