Business Analyst

• The core activities conducted by the Production Support BA are analysing, troubleshooting, and resolving issues related to our insurance policy administration (PAS) system,. It also includes working on system enhancements to deliver better functionality and use of the PAS.


• This position requires a strong understanding of insurance operations, production support processes, and stakeholder management.


• The BA reports to the head of Production Support

Activities:

• The Production Support BA is the link between the business for:


• Incidents and Problems: understand what is not working as it should be and work with the technical resources to identify the issue and find a solution


• Enhancement: translate the users requirements for the technical team to make the necessary configuration changes to deliver the change.


• Incident and Problem Management


• Triage & Investigation: Categorise incidents by impact and urgency, analyse logs, and diagnose root causes to determine appropriate actions.


• Workarounds & Resolution: Implement temporary fixes to restore service quickly while collaborating on long-term solutions to prevent recurrence.


• Communication & Documentation: Keep stakeholders informed, track recurring issues, and document root causes and resolutions to enhance future incident handling.


• Business & Functional Analysis


• Gather, document, and validate business requirements for system enhancements.


• Work closely with configuration teams to implement necessary system changes.


• Support backlog prioritisation, working alongside the Production Support lead.


• Testing & User Acceptance Support


• Conduct functional testing to validate fixes and enhancements.


• Support User Acceptance Testing (UAT) by coordinating test cases and providing guidance to business users.


• Insurance Industry Expertise


• Solid understanding of commercial insurance processes.


• Technical & Analytical Skills


• Experience working with PAS.


• Ability to analyse system data problems and recommend solutions.


• Communication & Collaboration


• Strong ability to communicate with stakeholders across technical and business teams.


• Desired Attitude & Work Style:


• Proactive & Self-Sufficient Able to work independently, manage tasks, and prioritize workload effectively.


• Collaborative Mindset Comfortable working in a small team, fostering a supportive and solutions-driven environment.


• Can-Do Attitude Problem-solving mindset with a willingness to take initiative.

Experience & Qualifications:

• 3+ years of Business Analyst experience in the insurance industry.


• Proven expertise in business requirements gathering, prioritization, and estimation.


• Hands-on experience with software implementation and collaboration with development teams.


• Proficient in using DevOps