Business Analyst Lead (Functional BA)

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Capitalising on Indias strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

EQs vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

In this role you will understand business and client needs, and translate them into requirements for design, implementation and testing. The role is expected to be hands-on’ and partner with Product & Engineering teams, business subject matter experts and project managers and should build relationships across the UK Shareholder Services division. The role will also involve supporting Agile delivery, working with Product Owners and Agile delivery teams.

The UK Shareholder Services Change Delivery function is responsible for delivering change within the UK Shareholder Services division. The team consists of Project and Programme Managers and Business Analysts, working closely with Product Owners and delivery teams.

Core Duties/Responsibilities

• Proactively engage and maintain links with stakeholders to communicate clearly, listen to and explore requirements and present advice.
• Working with Product & Engineering, Operations and the Business, effectively collaborate to overcome challenges and ensure fit for purpose solutions and business change.
• Create and own deliverables that fit with the wider strategic focus and are easily communicated to stakeholders.
• Undertake timely and detailed analysis of requirements from an outline, or from a more detailed feasibility study.
• Liaise with clients to define requirements and related processes using company utilities and techniques.
• Work with client and/or business colleagues to understand their detailed requirements. Gather and document functional and non-functional requirements.
• Support agile requirements analysis, in the form of user stories and acceptance criteria, working in an iterative and collaborative manner with colleagues.
• Using various tools and techniques, define needs and recommend solutions that deliver value to stakeholders (examples: SWOT analysis, research and information analysis, mind mapping).
• Collate and analyse data to produce creative solutions, cleanse data or diagnose performance.
• Interpret and implement legislative changes, engaging with business and technical analysts for input and advice where necessary.
• Identify benefits and opportunities for improvement.
• Conduct process mapping and redesign: Define ‘As-Is’ and ‘To-Be’ business processes.
• Produce basic mapping of applications and technology for Equiniti.
• Support test colleagues in test planning and support the outcomes of testing.
• Adhere to project delivery standards and methodologies suggesting areas for continuous improvement.
• Accurately estimate and plan the scope and deliverables with the Project Manager and/or Product Owner.
• Support both waterfall and agile solution deliveries and implementations for systems integration, application development and change management.
• Proactively identify, assess and prioritise threats to project delivery (risks) or events that are actively impacting project delivery (issues). Coordinate activities to address and monitor these through the project lifecycle

Preferred candidate profile

• Able to work on multiple projects and manage multiple tasks concurrently.
• Excellent interpersonal skills with the ability to build and maintain credible working relationships.
• Excellent active listening skills to understand and interpret stakeholder needs.
• Excellent verbal and written communication skills.
• Experience of working in and with agile teams is beneficial.
• Experience of working within a regulated environment is beneficial.
• Relevant certification in business analysis (for example, BCS certification or LEAN Six Sigma) and experience business process design notation and standards (BPMN or UML) is beneficial.
• Experience of using Modelling Tools (Visio or equivalent) and a working knowledge of MS Office Suite.