Business Analyst Lead

• BA Tech side not functional
• Experience in Cards domain
• BIAN principles
• Cycling and billing processes
• Experience in API/Microservices (Good to have)

Job Description

ROLE: Business Analyst Lead

Technical Skills:

• Collaborate with business stakeholders to understand and document current business processes and automation requirements.
• Analyze and assess business processes to identify automation opportunities and areas for improvement.
• Work with cross-functional teams to define and document detailed business requirements for automation projects, including process flows, use cases, and user stories.
• Facilitate workshops and meetings to gather input and feedback from business users and subject matter experts.
• Collaborate with IT and automation teams to translate business requirements into technical specifications for automation solutions.
• Assist in the selection and implementation of automation tools and technologies.
• Create test plans, test cases, and conduct testing to ensure that automation solutions meet business requirements.
• Monitor the performance of automation solutions, track key performance indicators, and make recommendations for continuous improvement.

• Provide training and support to end-users and ensure the successful adoption of automation solutions.
• Stay current with industry best practices and emerging automation trends.

Behavioral Skills :

• Good Communication skills
• Flexible to rotational shifts, 5 days WFO
• Team Player, Ability to work in a changing environment
• Strong problem solving and analytical skills
• Ability to work independently or within a team
• Manage day-to-day challenges and communicate developmental risks with the technical team

Qualifications & Experience:

• Bachelors degree in computer science, Software Engineering, or a related field.
• Proven experience as a Business Analyst, with a focus on automation and process improvement.
• Proficiency in business process modeling and documentation tools.
• Familiarity with automation technologies and tools, such as robotic process automation (RPA) and workflow automation platforms.
• Minimum 5-7 years of experience in business analysis role and minimum 2+ years of experience as a Lead business analyst
• Product implementation experience is preferred

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an

indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.+