Work from Office
Full Time
-Good Knowledge of Sales process. -
-Responsible for responding back to the client and internal stakeholders in an efficient and professional manner
-Handles and resolves customer complaints
- identify and escalate priority issues
- Build a strong personal customer rapport and establish engagement to drive positive customer experience
- Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports
- Support service delivery teams onsite/offsite client location - in process stabilization - Control CPM performance through DMAIC/Six sigma/Application of Quality tools as applicable - Coach and counsel the span and provide guidance to them on way forward, meeting client requirement, client metrics, process improvement
-Excellent Communication Skills Required.
- Proficient with MS Office (Word, Excel, PowerPoint)
- Excellent communication skills in order to provide client service
- Strong analytical skills with an ability to solve issues with a win-win negotiation approach
Experience: 5-8 Years .
Interested candidate can share there cv @aishna.mudgal@wipro.com
or can call- 9289635617
Wipro
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