Business Analyst

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This role acts an interface between Business/Operations and Technology vendors to drive the resolutions on new products, defects and change request or new functionality, help business/Operations implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners: Business case, CBA, requirement gathering, assistance in UAT, implementation, Project Management.

Key Challenges for the role

• Understanding business change needs, assessing the business impact of those changes, capturing, analysing and documenting requirements and supporting the communication and delivery of requirements with relevant stakeholders.
• Requirement gathering from Ops, Sales, Legal & Compliance, which clearly state the business needs and align with business processes.
• Preparation of Business Requirement documents and test cases
• Translating business requirement into product/process/system specification.
• Liaison with other colleagues in IT to collectively fulfil the system delivery responsibilities on project, that have cross-functional inter-linkages
• Implementation of new releases and automation of existing applications
• Perform UAT and obtaining sign off from stakeholders for movement to Pre-Production and Production environments of relevant systems/applications
• Interface between Business and Technology vendors to drive the resolutions on new products, defects and change request or new functionality
• Good interpersonal and communication skills with ability to build productive relationships across the participants in the system
• Creating a process oriented culture by standardizing processes and documenting the same by way of standard operating procedures
• Regular update to stakeholder and senior management on projects