Job
Description
About The Company
Computacenter is a leading independent provider of IT infrastructure services, dedicated to helping organizations leverage technology to achieve their business objectives. With a rich history of innovation and excellence, Computacenter offers a comprehensive suite of services including consulting, deployment, management, and support of IT solutions. The company serves a diverse range of industries such as finance, healthcare, government, and retail, ensuring tailored solutions that meet the unique needs of each client. Committed to sustainability and corporate responsibility, Computacenter fosters a collaborative and inclusive work environment that promotes professional growth and development.About The Role
We are seeking a highly motivated and skilled IT Service Manager to join our dynamic team. In this role, you will be responsible for overseeing the delivery of IT services to our clients, ensuring high levels of customer satisfaction and operational efficiency. You will act as a key point of contact between clients and internal teams, managing service delivery processes, and implementing best practices to optimize performance. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of IT service management frameworks such as ITIL. This position offers an exciting opportunity to work on innovative projects and contribute to the strategic growth of our organization.Qualifications
The successful candidate will possess a minimum of a bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications such as ITIL Foundation, Service Management certifications, or PMP are highly desirable. Candidates should have at least 5 years of experience in IT service management or a similar role, with a proven track record of managing complex IT environments. Strong analytical and problem-solving skills, along with the ability to lead cross-functional teams, are essential. Excellent interpersonal and communication skills are required to effectively liaise with clients, vendors, and internal stakeholders. A proactive approach to service improvement and a customer-centric mindset are highly valued.Responsibilities
As an IT Service Manager, your key responsibilities will include overseeing the end-to-end delivery of IT services, ensuring adherence to service level agreements (SLAs), and continuously identifying areas for improvement. You will coordinate with technical teams to ensure timely resolution of incidents and problems, and manage change processes to minimize disruption. Developing and maintaining strong relationships with clients will be crucial, as you will serve as the primary point of contact for escalations and strategic discussions. You will also be responsible for preparing and presenting reports on service performance, conducting regular reviews, and implementing corrective actions. Additionally, you will lead initiatives to optimize workflows, enhance service quality, and support the adoption of new technologies. Promoting a culture of continuous improvement and fostering teamwork within your department are vital aspects of this role.Benefits
Computacenter offers a competitive salary package complemented by comprehensive benefits including health insurance, retirement plans, and paid time off. Employees have access to ongoing training and professional development programs to support career growth. The company promotes work-life balance through flexible working arrangements and encourages a healthy, inclusive workplace environment. Additional perks may include performance-based bonuses, employee assistance programs, and opportunities for international assignments or projects. We are committed to recognizing and rewarding talent, fostering a culture where innovation and excellence are celebrated.Equal OpportunityComputacenter is an equal opportunity employer. We are committed to creating an inclusive environment where all employees are valued and respected regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law. We believe diversity drives innovation and success, and we actively promote a culture of fairness and equity in all aspects of our employment practices. We encourage applications from individuals of all backgrounds and experiences who are eager to contribute to our mission of delivering exceptional IT solutions.
