Work with business to understand existing operations Document existing process maps, create process flows Interact with technical SMEs and help navigate as-is process flows Identify the transformation opportunities in existing operations Document functional and process designs Work with business and technical teams to firm up the CBA for the transformation Strong interpersonal skills and extremely resourceful Able to derive actions and lead the team on path to achieve those Proven ability to solve problems creatively Good stakeholder management and ability to connect with business SME to process owners. Essential Functions Possess excellent business acumen Works with business to identify opportunities for improvement in business operations and processes Interacts with business stakeholders and client business subject matter experts in order to understand their requirements and map as-is process Gather, document and analyze business needs and requirements Create documentation and user manuals . Primary Interactions Business SME of internal and external client Client business sponsors and stakeholder Project Lead Solution Consultant BU Head Business Head Client

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EXL

www.exlservice.com

Business Process Management / Analytics

New York

20,000+ Employees

1140 Jobs

Key People

Rohit Kapoor

Vice Chairman & CEO
Jasvinder Singh

President
Vikas Bhalla

Chief Financial Officer
Lanny Cohen

Chief Operating Officer
Ravi Kumar

Senior Vice President

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Business Analyst