Business Analyst

About the Role:

Looking for a result-oriented Senior Manager Sales Operations to drive operational excellence, enhance sales productivity, and bring data-driven rigor to our fast-paced sales environment. This role will serve as a strategic partner to sales leadership, ensuring process alignment, performance tracking, and smart automation at scale.

Key Responsibilities:

• Sales Performance & Target Alignment:

  Collaborate closely with Sales Heads to define, allocate, and monitor sales targets. Develop structured processes to track achievement vs. goals.

• Process Automation & CRM Optimization:

  Drive automation initiatives using CRM tools and AI-integrated workflows to streamline reporting, lead management, and task tracking.

• Sales Analytics & Insights:

  Monitor and analyze metrics such as conversion rates, average conversion time, CAC, LTV, churn, and rep performance. Build actionable dashboards and insights for decision-making.

• P&L and Pricing Strategy:

  Support pricing strategy, customer-level profitability analysis, and input into broader commercial decisions affecting revenue and margin.

• Sales Enablement & Productivity:

  Design and implement initiatives that reduce manual work, improve sales cycle efficiency, and boost overall team productivity.

• Documentation & Data Hygiene:

  Ensure discipline in capturing call logs, meeting notes, and sales interactions within the CRM system for pipeline integrity and forecasting.

What Were Looking For:

• 3–5 years of experience in sales operations, revenue operations, or commercial excellence roles (flexible for high-caliber candidates).
  
• Strong analytical mindset with experience working on sales metrics and business KPIs.
  
• Hands-on experience with CRM tools (e.g., Salesforce, Zoho, HubSpot) and AI-based sales automation tools.
  
• Proven ability to drive process improvements and automation in high-growth or complex sales environments.
  
• Excellent stakeholder management, especially with sales leadership and cross-functional teams.
  
• Exposure to pricing, P&L thinking, and strategic planning is a strong plus.