Business Analyst

JOB DETAILS:

Job Title: Business Analyst

Location: Hyderabad

Required Skills: Business Analysis, HRSD, Service Now

Act as a Business Product Owner for the People and Operations teams ServiceNow HRSD platform, championing client needs and requirements to the Technology team.

• Collaborate closely with the Digital Operations Manager and Product Owner to drive large-scale ServiceNow HRSD application delivery and technology initiatives.

• Gather, document, and analyze business requirements from People team stakeholders, ensuring alignment with project objectives/scope.

• Coordinate and lead User Acceptance Testing (UAT) with stakeholders, ensuring developed functionality and processes meet stakeholder requirements; report and escalate bugs or defects for immediate backlog prioritization.

• Arrange and help prioritize critical issues and required information to support efficient decision making.

• Proactively identify and recommend opportunities to improve process efficiencies and effectiveness within the ServiceNow HRSD platform.

• Collaborate with the Product Owner to ensure timely resolution of key production issues.

• Work in partnership with the Change team to support effective change management and communication across Deloitte Global.

• Coordinate with the Project Management Office (PMO) to ensure project milestones and deliverables are achieved in accordance with the project plan.

Qualifications:

• 10-13 years of experience in workflow and process development within HR technology, preferably ServiceNow HRSD

• Strong stakeholder management and communication skills, with the ability to represent business needs to technical teams.

• Experience working in agile project environments and virtual, cross-functional teams.

• Proven ability to gather, prioritize, and document business requirements to drive efficiency and deliver an excellent user experience.

• Strong organizational and problem-solving skills.

• Experience working in a global or matrixed organization is an advantage.

• ServiceNow certifications in CSA is must and CIS in ITSM or HRSD are strongly preferred.

Work hours: Monday – Thursday: 2PM – 11PM IST, Fridays: 11AM to 8PM IST