Business Analyst - CIS/CRM (Power & Utility Domain)

Job Title:

Location:

Job Summary:

Business Analyst

Key Responsibilities:

• Engage with stakeholders (business users, technical teams, vendors) to understand and document business requirements.
  
• Analyze and map existing CIS/CRM processes, identify gaps, and propose improvement strategies.
  
• Convert functional requirements into detailed BRDs, FRDs, user stories, and workflows.
  
• Facilitate workshops, requirement gathering sessions, and system walkthroughs.
  
• Support implementation and customization of CIS/CRM modules.
  
• Conduct UAT (User Acceptance Testing), prepare test cases, and ensure end-to-end traceability.
  
• Collaborate with QA, development, and product teams to ensure solution alignment with business goals.
  
• Track project progress, document changes, and ensure timely delivery of milestones.
  
• Provide post-go-live support, training, and troubleshooting assistance as needed.
  

Required Skills & Qualifications:

• Bachelor’s degree in Engineering, Computer Science, Business Administration, or related field.
  

• 4+ years of experience as a Business Analyst

  , with at least

  2 years in CIS or CRM modules

  in the utility domain.
• Strong understanding of utility business processes like customer onboarding, billing, metering, and complaint management.
  
• Experience with tools such as JIRA, Confluence, MS Visio, and MS Office Suite.
  
• Excellent documentation, communication, and stakeholder management skills.
  
• Familiarity with Agile/Scrum methodologies.
  

Preferred Skills:

• Prior experience in working on

  SAP IS-U, Oracle Utilities (CC&B), or similar CIS/CRM platforms

  is a plus.
• Knowledge of regulatory compliance in Indian power distribution/utilities.
• Fluency in

  Hindi and English

  . Local knowledge of Bihar region preferred.

Work Location:

• Onsite

  at Patna, Bihar
• Willingness to travel within Bihar for project-related engagements (if required)
  

Please Share your CV to jayavardhan.n@fluentgrid.com