Business Analyst

Job Description

Key Skills: Business Analyst, Financial Accounting, Account Management, Business Analysis, Accounting, Retail Banking Operations Roles and Responsibilities: Gather business requirements and support design thinking for business, operations, and tech projects. Work in Agile teams and manage the full requirement lifecycle. Understand and improve account opening and servicing processes. Support mobile journeys for account opening and management. Collaborate with cross-functional teams and follow HSBC's work practices. Plan and manage change processes to ensure smooth transitions. Communicate effectively with team members and stakeholders. Create clear documentation and process flow diagrams. Guide and support other business analysts. Skills Required: 12+ years of experience in business analysis and most recent experience preferably in the banking and financial domain. Strong business analysis, requirements gathering and design thinking skills with a mix of business, operations and technology focused projects. Agile expertise, requirement life cycle management and traceability, experience in digital transformation projects in a global banks/consulting firm/ Financial industry Strong understanding of Customer Account opening and Servicing journeys. Strong domain experience in Mobile STP journeys for Account opening / Account management. Adapt and adhere to the HSBCs ways of working and collaborate with array of stakeholders effectively and inclusively and liaison with cross functional team for programme execution. Experience in Change management and Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user. Effective communication, inter-personal and negotiating skills. Knowledge of MS Office and business analysis tools and techniques, knowledge of JIRA and Confluence tools. Create required artefacts and to expected standard (e.g. Behavior Driven Development (BDD) in user stories, end-to-end flow diagrams with touchpoints, Confluence documentation for requirements traceability). Demonstrate Leadership, support, coaching and development for Analysts. Lead planning analysis activity with optimal use of resources to help define and track metrics and KPIs for the product. Promote the Scaled delivery approach for multimarket implementation and use of customer, product, and operational procedural insights to optimise experience and propositions. Education: Bachelor's Degree in related field