Business Analysis.

Responsibilities

• Partner with business stakeholders to define GenAI use cases, value propositions, and success metrics
• Assess current data, processes, and technology to identify opportunities for AI-driven transformation
• Translate business requirements into solution concepts, data strategy, and implementation roadmaps
• Support adoption of GenAI capabilities such as virtual agents, automation, insights generation, and analytics
• Facilitate workshops and document requirements, KPIs, and process improvements
• Collaborate with architects, developers, and data engineers to ensure business alignment
• Provide change management, training, and adoption strategies for GenAI initiatives
  

Required Qualifications

• 7+ years of experience in business consulting, digital transformation, or AI strategy
• Strong understanding of data-driven business processes and AI use cases
• Experience with cloud-based platforms and enterprise data architectures
• Excellent stakeholder management, facilitation, and communication skills
• Ability to translate technical capabilities into business value narratives
  

Preferred Qualifications

• Experience with Amazon Bedrock, AWS AI/ML services, or GenAI projects
• Familiarity with PostgreSQL or other relational databases for AI data pipelines
• Background in Insurance domain
• MBA or equivalent degree in business, analytics, or technology
• Prior experience in contact center or customer experience transformations