Business Advisory Specialist

 About The Role  

Skill required: Banking Services - Core Banking

Designation: Business Advisory Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do? The Customer Advocacy Team Lead is a key role within Client s Customer Operations organizationthis role will help ensure that we are effectively identifying, tracking, and communicating the customer experience and friction points to the senior management team, in order to make the process better.Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management.

What are we looking for? Banking, Financial ServicesWritten and verbal communicationManage staffing, scheduling, coaching, and development for a team of Customer Advocacy AnalystsHold team members accountable for performance by defining clear goals, objectives, responsibilities, and prioritiesDevelop, document, and maintain operating procedures for Client complaint management programRespond, resolve, and track complaints received via multiple means of communication including but not limited to consumer directs, consumer agencies, and government agencies in a timely manner and provide appropriate reportsUtilize experience and specialized knowledge of specific functional areas and internal policies and procedures to respond to and make appropriate decisions to resolve the most complex situations referred by the teamMonitor the day-to-day activities of functional areas to provide company insights regarding complaints received and ensure compliance to internal policy, legal and pertinent regulationsIdentify, escalate issues and propose solutions regarding potential issues with process, systems and operations inefficiencies with the goal of contributing to operational successFraud Risk Management3+ years experience in process in banking or the FinTech industries with a focus on customer service and incident management roles Excellent motivational abilities, willingness to teach and coach, and ability to learn quicklyAn analytical mindset with strong excel skills. SQL is nice to have but not requiredAbility to constantly focus on the process and to develop and implement operational changes in order to improve efficiency and limit riskStrong verbal and written communication skills with the ability to simplify the conclusions and reasons for each decisionAbility to use data to effectively develop executive-level communications and presentationsAbility to use data to drive others to actionStrong execution capability and ability to wear multiple hats to drive work to completionA passion for delivering best-in-class experiences and a natural curiosity to identify gaps using quantitative and qualitative dataDetail-oriented with great organizational skills

Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Provide aggregated feedback on product and experience opportunities to the business units Participate in cross-functional projects designed to mitigate risk to the bank due to inefficiencies, fraud or lack of compliance
 Qualification 
Any Graduation