Job
Description
Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do
This person will support global payment processing activities and serve as a coordination point between internal teams, client stakeholders, and international academic institutions. Payment Operations, this role focuses on timely execution of payments, accuracy of data, effective documentation, and maintaining transparency across all operational workflows. You will help drive process improvements, support escalations, and manage day-to-day tracking, reporting, and stakeholder communication to ensure smooth global operations. Will also be responsible for leading the team to success.
What are we looking for
Educational Qualification Bachelor’s degree required (preferred in Finance, Business, Economics, Operations, or quantitative fields). Professional Experience 1-3 years of experience in consulting, operations, finance, payment processes, or related fields Experience working with cross-cultural or global teams is an added advantage Technical and analytical skills Proficiency in creating and maintaining pivot tables, formulas, reconciliations, basic automation Ability to manage and maintain operational spreadsheets, trackers, and dashboards Basic understanding of financial processes, regulatory concepts, and operational controls Communication and collaboration skills to lead the team, and liaise with leadership Strong command of the English language - written and verbal Ability to collaborate effectively with internal teams and external stakeholders Good documentation and presentation skills to support reporting requirementsManual product activation Payment operations expertise Regulatory awareness English language competency Shareholder communications Microsoft Excel and Google Sheets Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelinesYour expected interactions are within your own team and direct supervisorYou will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignmentsThe decisions that you make would impact your own workYou will be an individual contributor as a part of a team, with a predetermined, focused scope of workPlease note that this role may require you to work in rotational shiftsPayment processing and operational execution Drive the team to perform end-to-end processing of global payments in alignment with established SOPs and compliance standards Ensure timely execution of payments within defined SLAs and accuracy benchmarks Maintain daily trackers, dashboards, and status logs to support operational visibility and reporting Stakeholder support and coordination Support communication and coordination with global academic institutions, internal teams, and client stakeholders regarding payment status, required documentation, or escalations Respond promptly to routine queries related to payment progress, data discrepancies, and documentation needs, keep the management and seniors in the loop Assist the ops head by preparing updates, reports, and summaries for client discussions Process governance and documentation Ensure the team is up-to-date with process documentation including SOPs, STPs, checklists, and workflows Identify basic operational issues and propose initial corrective steps for review by the management Help conduct preliminary root cause analyses (RCAs) for discrepancies, escalating complex issues appropriately Data management and reporting Manage and ensure timely updation of operational spreadsheets, trackers, and logs with high accuracy Support creation of performance metrics, throughput dashboards, and weekly/monthly reports Ensure data integrity while working with large datasets and performing routine checks Compliance and quality assurance Ensure that all payment activities by the team adhere to local and global regulatory requirements Participate in internal audits, documentation reviews, and compliance checks in sync with the management Support review of contracts and agreements by preparing required information and documentation
QualificationAny Graduation
