Business Advisory Associate

Skill required: Supply Chain - Mechanical Engineering

Designation: Business Advisory Associate

Qualifications:BE

Years of Experience:1 to 3 years
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What would you do Process warranty claims for a US based agricultural and construction and forestry equipment to maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreement

What are we looking for BE Mechanical/Automobile Graduate (Fresher/Experienced)Experience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimBasic level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesCoach and Train team members
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsVerification and analysis of warranty claims based on available external resources (e.g. DTAC, parts catalogs, sales information)Running queriesDocumenting and adding comments (e.g. to slow pay list or to the claim)
Qualification
BE