Branch:Branch Operations Head

About Branch Banking:

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services.

About the Role:

The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank

Key Responsibilities

• Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.


• Ensure all customer complaints and issues are resolved maintaining high service standards


• Establish and strengthen all key customer relationships to generate sustained business


• Ensure growth in account balances and achievement of aggregate cross sell points target


• Ensure maintenance of cash balance as per Cash Retention Limit


• Control and monitor leakage of income, office accounts and anti-money laundering s


• Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management


• Review branch operations reports and track exceptional transactions.


• Handle internal and external audit processes and attend audit queries immediately


• Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank

Qualifications:

Optimal qualification for success on the job is:

• Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute


• NCFM and AMFI Certifications

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services


• Knowledge of regulatory guidelines and norms


• Good communication (both verbal and written) skill in both English and the local language


• Ability to manage complex client situations


• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment


• Ability to handle pressure and meet deadlines

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"