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Branch Service Manager - Health Insurance- 4 lacs

Branch Service Manager - Health Insurance- 4 lacs

Wego Consultants

1 - 3 years

1 - 3 Lacs

raichur

Posted:1 day ago| Platform:

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Skills Required

insurance branch operations life insurance banking operations insurance operations insurance sales insurance broking renewals back office operations policy servicing policy issuance persistency customer service operations health insurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

To manage renewals by liaising and collaborating with stakeholders across all levels.
To Connect with the allotted customers through Voice calls/SMSs/ E-mails/Whatsapp/Field visits/etc for renewals.
To engage with the Orphan policyholders for renewals, provide service and refer to the concerned Sales teams for upselling (Service to Sales).
To ensure smooth login of NB Cases, Resolving Discrepancies with Sales Teams
To ensure daily receipt reconciliation & Banking.
To Manage Branch Activities as per documented branch Processes, ensure Compliances.
To facilitate customer servicing including claims. To ensure First Time Right (FTR) in all policy requests.
To ensure Branch infrastructure facilities timely maintenance and to fix infrastructure discrepancies if any
To identify, analyze, evaluate and mitigate the risk for Branch Ops Processes

80% Field job meeting customers for renewals.

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