Branch Relationship Manager (Team Handling)_ Banking_ Delhi

Role & responsibilities

Responsible for managing and growing the retail banking business within a cluster.

To effectively manage a team of RMs and ensure that they meet the organizational goals of liability book growth, fee income and portfolio quality metrics
Guide and mentor to the relationship managers to deliver superior customer experienceEnsuring RMs are meeting the right set of customers and following the operating rhythm cadence as definedTo carry out regular supervisory review cadence as definedDoing joint calls with mapped relationship managers to augment business conversionsCustomer complaints and service issues management to ensure satisfactory closure within the defined TATSMFocus on portfolio quality by way of appropriate customer segment fitment, balance growth to maintain true customers and focus on cross-sell of non-financial and financial productsFocus on driving RMs to broad-base customer relationship management by way of connect with 100% of the mapped bookProvide clarity of business objectives to the mapped RMsMonitoring sales and service processes of the RMsComplete ownership of KRAs of Mapped RMs and Senior RMs across NR, Priority and BurgundyManage and control attrition in the NTB and ETB mapped book of the RMsIncrease the liability book size of NTB and ETB customers mapped to the reporting RMsImprove the product per customer/ family by guiding RMs on the operating rhythm and the sales processTo enhance and retain customer profitability by capturing larger share of walletEnsure all customers are accurately profiledEnsure right products and investment advisory services are provided to the customers by the mapped RMsEnsure RMs are trained and well equipped with data and products to handle customer requirements and service requestsRecruitment and training of the relationship management teamEnsure timely certifications for all mapped RMsWork closely with the Branch Heads, Cluster Heads and Circle Business Managers to design action plans and drive CO agendas, initiatives and organizational goalsTo aggressively and cohesively work with different products teams like TPP, Assets, CBG, RFR etc. and help generate business from the mapped book of the RMsTo assist RMs to accelerate NTB acquisitions by help building referrals and pipeline for new accounts