Branch Relationship Manager

Job Title: Branch Relationship Manager

Profile Summary

gold appraisal, valuation, and branch operations

Education:

Bachelors degree (Graduation) required

Experience:

Gold Appraisal, Valuation, Checking, Handling, and Branch Operations

Key Responsibilities:

• Ensure

  100% accurate gold valuation

  — capturing correct cartage, proper stone deduction, and preventing spurious/unacceptable ornaments.
• Adhere to

  Rupeek’s ethical and operational standards

  , ensuring full

  KYC compliance

  and proper online customer registration.
• Coordinate with Managers and stakeholders for

  loan approvals and disbursals

  .

• Manage day-to-day branch operations

  , ensuring smooth customer servicing, documentation, and audit readiness.
• Act as the

  branch in-charge

  , overseeing team discipline, customer handling, and performance metrics.
• Drive

  business growth

  by acquiring new customers and maintaining strong relationships with existing ones to generate

  renewal and referral business

  .
• Resolve customer doubts and queries promptly during the loan process to ensure customer satisfaction.
  
• Execute

  local business development and marketing activities

  to enhance Rupeek’s brand visibility and generate leads in the catchment area.
• Ensure operational efficiency, cash handling accuracy, and compliance with all branch-level policies and SOPs.
  

Skills & Persona:

• Graduate with 1–2 years of experience in

  Gold Appraisal, Valuation, Checking, Handling, and Branch Operations

  .

• Prior experience managing or supporting branch-level operations

  is mandatory.
• Excellent communication skills in the

  local language

  and working knowledge of

  English

  .
• Must possess a

  two-wheeler and valid driving license

  .
• Strong sense of

  ownership, leadership, and accountability

  to manage end-to-end branch performance.

Branch Relationship Manager