Branch Relationship Executive

A Branch Relationship Executive is responsible for managing customer relationships, promoting bank products, and ensuring exceptional service within a branch setting. Key Responsibilities • Customer Relationship Management: Build and maintain strong relationships with customers, addressing their needs and concerns promptly. • Sales and Service: Promote bank products and services, identifying opportunities to enhance customers' financial well-being. • Account Management: Assist customers with account inquiries, transactions, and problem resolution to ensure a seamless banking experience. • Financial Advising: Provide tailored financial advice based on customers' goals and financial situations. • Compliance and Reporting: Ensure adherence to banking regulations and internal policies, maintaining accurate records of customer interactions. • Collaboration: Work closely with branch staff and management to achieve sales targets and enhance customer service. Required Skills and Qualifications • Education: A bachelor's degree in Business, Finance, or a related field is typically required. • Experience: Proven experience in customer service or sales, preferably in a banking environment. • Communication Skills: Strong interpersonal and communication skills to effwctively liaise with customers and internal teams. • Problem-Solving Skills: Ability to resolve customer issues effectively and efficiently. • Customer Focus: A genuine commitment to enhancing customer satisfaction and building lasting relationships. Work Environment This job description outlines the essential functions and qualifications for a Branch Relationship Executive, emphasizing the importance of customer relationships and sales in the banking sector