Branch quality manager

Company Description

Spandana Sphoorty Financial Limited (SSFL) is a Non-Banking Finance Company (NBFC) licensed by the Reserve Bank of India. Established as an NBFC-Micro Finance Institution (NBFC-MFI) in 2015, the company aims to improve the socio-economic status of low-income households, particularly women, in rural and urban areas. SSFL provides various financial services, including micro-credit, farm equipment loans, and loans against gold jewelry, to help individuals enhance their livelihoods and self-esteem. For more information, please visit www.spandanasphoorty.com.

Role Description

This is a full-time on-site role for a Branch Quality Manager, located in Goharganj Tehsil. The Branch Quality Manager will be responsible for overseeing the quality of financial services provided, ensuring compliance with regulatory standards, conducting regular audits, and implementing quality improvement initiatives. The role involves close monitoring of branch operations, addressing client complaints, training staff on quality issues, and maintaining detailed records of quality assessments and improvements.

Qualifications

• Experience in quality management, audit processes, and compliance
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to develop and implement quality improvement initiatives
• Experience in the financial services industry is beneficial
• Proficiency in using quality management software and tools
• Bachelor's degree in Finance, Business Administration, or related field