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0.0 - 4.0 years
2 - 3 Lacs
Noida, Ghaziabad, Faridabad
Work from Office
Profile. Working for Bank to deal with Bank customers. Providing solution of problems promoting.Bank products No Targets. Candidate must have good communication skills and good knowledge of excel. Fix sallary sitting job/ + huge incentives....
Posted 1 month ago
0.0 - 4.0 years
2 - 3 Lacs
Noida, Ghaziabad, Faridabad
Work from Office
Urgent Required any fresher graduate candidate for pay roll banking profile. Candidate must be having good communication Skill and good knowledge of computer . We have opening in Banking sector. Back office, branch handlind, acquestion manager etc.
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Panipat
Work from Office
Immediate hiring for a Position of CENTRE HEAD for our Study Visa Immigration Company and Aviation Training Academy based out in PANIPAT ( Haryana) Minimum 1-3 years of managerial experience in education, training, or immigration consultancy ( NO FRESHERS should apply) For Telephonic Round Call on +91-9999411366 OR +91- 9899453535 (Any Time) If you are interested Kindly share your Resume on - Prithvi@cita.co.in Starting Salary will be from Salary 30,000 Rs to 38,000 Rs in Hand Fixed Job Location Panipat Huda Sec 11-12, Above Dominos Pizza Age - 26-38 Years only Female Required Qualifications & Skills: Graduate or Postgraduate in any discipline ( No Undergraduate) Strong interpersonal and communication skills. Fluency in English and Hindi; knowledge of other regional languages is a plus. Working knowledge of MS Office and CRM tools. Managing a team of 2-3 people who will be doing calling and then handle calls, if any family wants to speak to Senior Jobs and Responsibilities for Admission Counsellor Manage client consultations for student visas and Aviation Courses Ensure accurate documentation, application filing, and follow-ups. Coordinate with Employees and Families who are coming to CITA Office Lead a team and ensure staff motivation and performance. Handle walk-ins, client queries, and updating and sending reports to Delhi Head office Monitor targets and ensure achievement of business objectives. Plan and execute marketing activities for both verticals. Maintain records, reports, and compliance-related documentation. Handle student admissions, scheduling, and inquiries. Maintain discipline, attendance, and performance tracking. Benefits If you Join CITA Fixed Morning working hours 9 Am to 7 Pm 6 days working, SUNDAY off Will get opportunity to go to different schools and Colleges for education Seminars No Target based Salary, plus Additional Cash Incentives on your good work A good working culture for married Single Parent Students who are good in Career Councelling Office Timings - 9 Am to 7 Pm If you clear all your Rounds with the Managers and Interview Panels, joining will be in next 2 days Interview Address and Job Location will be in PANIPAT CITA Building no 36, 2nd floor, Above Dominos Pizza Near Ahuja Sweets, Huda Sector 11-12, Panipat (Haryana) www.cita.co.in Head office Address CITA Corporate tower, 2nd floor, Dwarka Mor, New Delhi 110053
Posted 1 month ago
15.0 - 20.0 years
1 - 1 Lacs
Kottayam
Work from Office
Role & res ponsibilities Operations Management Identification, negotiation and licensing of new land for projects Licensing and land related matters of villas of the concerned Branch, obtaining completion, door numbers, settlement of all statutory dues to the various authorities Liaising with KSEB, KWA, Fire Force, Railway Authorities, HDFC, registration authorities etc. Ensuring timely completion of projects encircling Commercial, Engineering and marketing activities Implementation and proper upkeep of Quadra Project Management Project Planning Overseeing finalization of tenders / documents in coordination with Head of Engineering Monitor and control the project plan to ensure timely completion while ensuring that all targets are met and that all necessary systems and standards are in place to comply with company and regulatory requirements. Monitoring cost of construction vis--vis prefixed estimate Materials Management Materials Purchase in the Branch Overseeing control on site inventory Overseeing purchase of materials and ensuring timely supply with focus on competitors rate Financial Management Effective management of the Branch as an independent profit centre Researching and reporting on factors influencing business performance with regard to the branch Monitoring cash flow Overseeing budgetary control Planning and administering the timely processing of payments Assessing/forecasting the financial implications of new or existing ventures Overseeing and ensuring timely compliance of statutory payments and filing of returns Marketing Management Monitor the performance of sales staff and take remedial action where necessary to ensure that sales targets are met. Direct and control staff in the implementation of branding activities and initiatives to ensure that they are appropriately motivated and trained and carry out their responsibilities to the required standards. Ensuring total customer satisfaction through providing customer care solutions and reducing customer complaints Ensuring effective after sales services Formation of Association for completed projects Effective coordination with VP Marketing and submission of periodical reports Submission of market intelligence report on monthly basis Periodic customer satisfaction analysis HR & Admin Coordination with Human Resources Department for manpower planning, recruitment, performance management, training etc. Ensuring the updating of Fixed Assets Register Coordinating with Corporate Office for implementing ISO standards Public Relation and image building of the Branch Any other responsibility that the Management shall vest on you from time to time as and when required Preferred candidate profile
Posted 1 month ago
5.0 - 10.0 years
4 - 5 Lacs
Mumbai
Work from Office
We are looking for Branch Manager Jobs in Retail Industry Customer engagement / personal visits at pre- defined frequency Specialized resource to pro-actively resolve Relationship Value Enhancement Should have Exp in Retail Store Call 7397778265
Posted 1 month ago
5.0 - 10.0 years
4 - 5 Lacs
Mumbai, Navi Mumbai
Work from Office
We are looking for Branch Manager Jobs in Retail Industry Customer engagement / personal visits at pre- defined frequency Specialized resource to pro-actively resolve Relationship Value Enhancement Should have Exp in Retail Store Call 7397778265
Posted 1 month ago
4.0 - 6.0 years
2 - 4 Lacs
Visakhapatnam
Work from Office
We are looking for a skilled professional to join our team as an Assistant Manager - Branch AUD-2046 at Vijaya Diagnostic Centre in the healthcare industry. The ideal candidate will have 5 to 10 years of experience. Roles and Responsibility Manage and oversee daily branch operations for efficient workflow. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide staff members to achieve high performance standards. Analyze financial data and reports to inform business decisions. Build and maintain relationships with key stakeholders and partners. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Requirements Strong leadership and management skills with the ability to motivate teams. Excellent communication and interpersonal skills for building strong relationships. Ability to analyze complex data and make informed decisions. Strong problem-solving skills to resolve operational issues. Experience in managing budgets and resources for optimal performance. Knowledge of healthcare industry trends and regulations.
Posted 1 month ago
3.0 - 5.0 years
4 - 5 Lacs
Virar
Work from Office
Ensure disbursement of all the HL and LAP files as per NDC checklist and agreed turn around time, post disbursement activities like NACH registration , CERSAI charge creation , OTC compliance , docket storage , PDC management Required Candidate profile Prior experience in Housing Finance/NBFC/Banks handling loan ops, disbursement, or back-office processes.
Posted 1 month ago
1.0 - 3.0 years
5 - 10 Lacs
Kushinagar
Work from Office
Manage and develop a team of financial servicesconsultants (FSC) Ensure smooth onboarding, engagement and capabilitydevelopment of front-line managers for a long and successful careerEngage in joint field work to support assigned team ofFSCs Conceptualize and implement the sales plan and salespromotion plan for Direct Marketing channelDevelop strategies on lead fulfilment Help, support and guide team members in achievingtheir goal sheet targetsTrack business performance metrics for the territoryassigned and conduct regular performance reviews against the assigned target Educate the team about local & central R&R& incentive schemes and motivate the team to achieve and drive performance. Align team members to people and business objectivesof the Company and ensure that the team adheres to the highest standards ofbusiness quality and conducts business. within the overall compliance frameworkCoach and develop assigned team on products, sellingtechniques, various online / digital platforms and end to end business processand compliance norms.Drive central sales initiatives for the territorythrough communication forums and meetings Coordinate with central teams to design and implementrequired interventions Candidates who are willing to be mobile and work acrosslocations will be preferred. Educationand experienceEducation Graduation from any stream, candidates withMBA from tiered institutions will be preferred. Experience 7-12 yearsSkills and competencies Energetic, confident, takesinitiative, Self-driven and dynamic, effective interpersonal skills,willingness to learn, relationship management.\
Posted 1 month ago
1.0 - 3.0 years
5 - 10 Lacs
Mathura
Work from Office
Manage and develop a team of financial servicesconsultants (FSC) Ensure smooth onboarding, engagement and capabilitydevelopment of front-line managers for a long and successful careerEngage in joint field work to support assigned team ofFSCs Conceptualize and implement the sales plan and salespromotion plan for Direct Marketing channelDevelop strategies on lead fulfilment Help, support and guide team members in achievingtheir goal sheet targetsTrack business performance metrics for the territoryassigned and conduct regular performance reviews against the assigned target Educate the team about local & central R&R& incentive schemes and motivate the team to achieve and drive performance. Align team members to people and business objectivesof the Company and ensure that the team adheres to the highest standards ofbusiness quality and conducts business. within the overall compliance frameworkCoach and develop assigned team on products, sellingtechniques, various online / digital platforms and end to end business processand compliance norms.Drive central sales initiatives for the territorythrough communication forums and meetings Coordinate with central teams to design and implementrequired interventions Candidates who are willing to be mobile and work acrosslocations will be preferred. Educationand experienceEducation Graduation from any stream, candidates withMBA from tiered institutions will be preferred. Experience 7-12 yearsSkills and competencies Energetic, confident, takesinitiative, Self-driven and dynamic, effective interpersonal skills,willingness to learn, relationship management.\
Posted 1 month ago
1.0 - 3.0 years
5 - 10 Lacs
Pilibhit
Work from Office
Manage and develop a team of financial servicesconsultants (FSC) Ensure smooth onboarding, engagement and capabilitydevelopment of front-line managers for a long and successful careerEngage in joint field work to support assigned team ofFSCs Conceptualize and implement the sales plan and salespromotion plan for Direct Marketing channelDevelop strategies on lead fulfilment Help, support and guide team members in achievingtheir goal sheet targetsTrack business performance metrics for the territoryassigned and conduct regular performance reviews against the assigned target Educate the team about local & central R&R& incentive schemes and motivate the team to achieve and drive performance. Align team members to people and business objectivesof the Company and ensure that the team adheres to the highest standards ofbusiness quality and conducts business. within the overall compliance frameworkCoach and develop assigned team on products, sellingtechniques, various online / digital platforms and end to end business processand compliance norms.Drive central sales initiatives for the territorythrough communication forums and meetings Coordinate with central teams to design and implementrequired interventions Candidates who are willing to be mobile and work acrosslocations will be preferred. Educationand experienceEducation Graduation from any stream, candidates withMBA from tiered institutions will be preferred. Experience 7-12 yearsSkills and competencies Energetic, confident, takesinitiative, Self-driven and dynamic, effective interpersonal skills,willingness to learn, relationship management.\
Posted 1 month ago
1.0 - 3.0 years
3 Lacs
Pilibhit
Work from Office
Job Description -Understand customer requirements and provide solutionLiaise with different teams on processing and call closuresUpsell to customersRenewal premium collection through calling and home visitsConvenience customer to stay invested in policy (surrender Retention) & Pitch Loan against policy.Error free & timely processing of request and complaints" />
Posted 1 month ago
4.0 - 7.0 years
6 - 9 Lacs
Hyderabad
Work from Office
We are looking for a skilled professional to join our team as a Centre Manager in Vijaya Diagnostic Centre, located in the healthcare industry. The ideal candidate will have 8 to 10 years of experience and be responsible for managing branch operations. Roles and Responsibility Manage daily operations of the centre, ensuring smooth functioning and high-quality services. Oversee staff management, including recruitment, training, and performance evaluation. Develop and implement strategies to improve operational efficiency and customer satisfaction. Coordinate with various departments to ensure seamless service delivery. Maintain quality control measures to uphold high standards of medical care. Analyze financial reports to optimize resource allocation and revenue growth. Job Requirements Minimum 8 years of experience in a similar role within the healthcare industry. Strong leadership and management skills, with the ability to motivate teams. Excellent communication and interpersonal skills, enabling effective collaboration with staff and clients. Ability to analyze financial data and make informed decisions to drive business growth. Strong problem-solving skills, capable of resolving complex issues efficiently. Commitment to delivering high-quality patient care and maintaining exceptional customer service standards.
Posted 1 month ago
10.0 - 20.0 years
15 - 25 Lacs
Bengaluru
Work from Office
Zonal Head Operations - Job Description: What would you be doing/ Expected from this role? Responsible for P&L for the Location Top line Bottom line ABV Margin for the Location P&L Inventory Management Marketing Activities to scale up business. Driving the Store Metrics OTD Complaints Write off On time picking etc. Responsible for ensuring recruitment and managing attrition with the help of HR. Manpower Planning Initiatives to improve efficiency. Monitor and analyses the reports to achieve metrics. Rewards and Recognition Vendor management Delivery Partners and Security, Housekeeping Process Adherence Competition Tracking Work Environment and Safety Management Who are we looking for? 10 - 15 experience years with 5 years experience at Manager role Impressive knowledge in the retail & ecommerce industry Ability to work independently and manage multiple task assignments within a structured implementation methodology. Strong Analytical skills A motivated, self-directed individual that works well with minimal supervision. Experience in organizational communication (internal and external) Excellent verbal and written communication; ability to articulate complex ideas and concepts to others; write reports, business correspondence, project plans, procedural documents. What would be a value add? project management certifications.
Posted 1 month ago
1.0 - 6.0 years
2 - 7 Lacs
Jalandhar
Work from Office
Branch Office Manager: Experienced in financial product marketing and sales, adept at leading branch operations to achieve revenue targets and client satisfaction. Responsibilities include overseeing sales teams, developing marketing strategies, and cultivating client relationships. Must possess strong leadership skills to motivate teams and ensure adherence to company policies and regulatory standards. Proven track record in driving sales growth, implementing effective marketing campaigns, and optimizing operational efficiency. Excellent communication and interpersonal abilities are essential for liaising with clients, staff, and senior management. The ideal candidate demonstrates a deep understanding of financial products and market trends to drive business success.
Posted 1 month ago
2.0 - 4.0 years
3 - 5 Lacs
Ernakulam, Thrissur, Thiruvananthapuram
Work from Office
Company : Oleevia Grameen Credits Job Title : Assistant Branch Head (ABH) Department : Branch Operations & Sales Reporting To : Branch Manager Key Responsibilities: Support the Branch Manager in overseeing day-to-day branch operations. Assist in achieving branch sales targets for loans, liabilities, and insurance products. Monitor staff performance, provide guidance, and ensure adherence to processes. Handle customer queries and complaints, ensuring high service quality. Ensure timely collection follow-ups and maintain low delinquency levels. Manage document verification, KYC, and regulatory compliance at the branch. Prepare and maintain branch MIS reports and business updates. Act as acting Branch Head in the absence of the Branch Manager. Skills & Qualifications: Graduate in any discipline; preference for experience in NBFC/BFSI sector. 2-4 years of relevant experience in branch operations or sales. Good communication and team management skills. Strong understanding of financial products and customer service. Proficient in MS Office and basic operational systems. Contact : 8714683800, 8714699956 Please send your resume to: ebi.xavier@gramproindia.com
Posted 1 month ago
5.0 - 10.0 years
15 - 20 Lacs
Coimbatore
Work from Office
Responsible for P&L of the branch Achievement of Branch targets for retention, cross selling and new business Retention of the Companys clients in assigned region Leveraging on the existing clients of the Company for cross selling Identification and conversion of leads for new business generation (corporate business) in assigned region Handling day-to day underwriting and servicing requirements of clients on a timely basis to ensure complete customer satisfaction Effectively managing the team that reports to him Ensuring that all underwriting requirements of clients are met as per Company defined TATs Effectively coordinating between client centralised claims team to ensure timely resolution of claims Ensuring that all operational requirements processes are met as per Company defined TATs. Minimum: 5 years with insurance broking firm insurer . Excellent knowledge of general insurance products to enable effective marketing servicing of the same Good knowledge of general insurance underwriting claims management If he has a book of business that can be brought over to the Company, it is a big plus as it will reduce the pressure on new business generation In depth knowledge of the general insurance market in assigned region - corporates and their contacts, renewal dates, databases etc Good relationships with most insurers in assigned region Prior experience with insurance broking firm insurer Able to deal with handle the requirements of large corporates Proactive in handling customer needs Multi-tasking & prioritizing Strong interpersonal skills Excellent communication skills Networking & Collaborative Abreast with technology.
Posted 1 month ago
4.0 - 7.0 years
4 - 6 Lacs
Palakkad, Thrissur, Mannarkad
Work from Office
Responsible for increasing the Branch's Sales volume increase, Exceptional customer services, Acquisition of new customers and business development. Profile Graduation (regular) or PG in any discipline with 5+ years of Experience in Banking operations & managing regulatory requirements. Excellent Communication & Interpersonal Skills are must. Team building and team management skills are the most valued traits.
Posted 1 month ago
2.0 - 6.0 years
37 - 40 Lacs
Gurugram
Work from Office
: Job TitleClient Service Analyst LocationGurgaon, India Role Description Cash transaction processing and verifications SA/CA/ Demat account opening KYC screening Account maintenance and customer instructions processing To Handle Customer Walkins and resolve their queries To handle legal correspondence within the defined timeframe To process Inward and Outward remittances within RBI framework What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits). Ensure complete resolution to all customer queries and submission of all the customer instructions with 100% accuracy. Ensure accurate checking/transmission of Inward remittances including exchange rates Ensure accurate checking/submission of account opening documents w.r.t KYC Policy. Effective service delivery by reducing customer turnaround time. Ensure NIL operational losses / compensation to customer due to any incorrect communication. Follow Complaint management procedures. Ensure correct and timely resolution of complaints. Any suspicious transaction/activity must immediately be reported to the supervising officer. Overall upkeep of desk as per clean desk policy standards. Your skills and experience At least 5-7 years of relevant experience in a bank or financial institution of repute Should Be a Post Graduate (MBA preferred) Certification in NCFM Series (Demat Operation)/ FEDAI is an added advantage How well support you
Posted 1 month ago
1.0 - 5.0 years
37 - 40 Lacs
Chennai
Work from Office
: Job TitleCustomer Service Analyst LocationChennai, India Role Description The Client Service Analyst is responsible for assisting with client issues proactively, efficiently and to the satisfaction of the client, within assigned portfolios. Typically working under the guidance of the Client Services Manager and/or Client Services Specialist, they provide administrative and analytical support in the daily administration and coordination of assigned clients/accounts; servicing of client enquiries, escalation of client issues, the administration of client service issues including SLA's, preparing client reporting, in some cases assisting with on-boarding activities for new and existing clients and working with Operations to ensure products/services are set up for their client base. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Provide Service and Operations support to the branch customers Ensure that DB standards with respect to Customer Service, Compliance, Operations and Corporate Security are adhered to Ensure total compliance of al regulatory and compliance guidelines (both internal and external) Single point contact for Branch Operations and Service Operations Representative at the Branch Service Manage all Branch Customer service related activities Ensure that all branch transactions are processed accurately and timely. Responsible for maintaining customer complaints/request records at the branches Responsible for Overall Customer Service at the branch. Measured through Customer complaints pertains to the branch Service Request Pending Other source of information such as customer service survey Your skills and experience Operations and Controls Manager all Operations related activities at the Branch Gate keeping for account opening, Demat Account opening , Insurance and Investment forms Suspense Account Monitoring Daily Report Monitoring KYC Regularisation and KYC Renewal monitoring Minimize /control Ops Loss Conduct training for Sales/Frontline staff on KYC and other key operational processes Dissimilation of Key Operational circulars to the front office staff Responsible for ensuring Fee/Charges from customers are levied for transactions processed at the branches and any exceptions are reported Ensure satisfactory audit rating in all internal as well as external audits Business Support Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business Ensure achievement as per Service Score Card on deepening the non-qualified customers through customer contact management Structured service call for all the new to bank customers and qualified / non-qualified customer base Cost Ensure that Branch Ops and Service related costs are kept as per the budget Continuously review cost to ensure cost rationalization is done in terms of Vendor and People Cost. People Training and Development of Ops and Service Resources How well support you
Posted 1 month ago
2.0 - 5.0 years
2 - 4 Lacs
Chennai
Work from Office
Urgent Opening for PR Account Executive - Advertising Agency - Chennai Posted On 02nd Feb 2016 01:05 PM Location Chennai Role / Position PR Account Executive Experience (required) 2 plus years Description Our Client is a leading 360 degree Advertising agency based in Chennai Designation: PR Account Executive Location: Chennai Experience: 2 to 5 yrs : Tracking of news Identifying story opportunities Working on press releases Media relations Making case studies Assist with presentations Compiling dossiers Compiling guardbook Writing pitch notes Desired Skills & Experience: Education Graduate / Post Graduate with Mass Communication / Specialized in PR Skills: Ability to communicate in cohesive and consistent manner Should have good media relationship Ability to sell a story/pitch a story Good presentation and interpersonal skills If interested, please share your updated profile along followings details 1. Current & Expected CTC 2. Notice period (how soon you can join) 3. Available time to meet client Send Resumes to girish.expertiz@gmail.com -->Upload Resume
Posted 1 month ago
1.0 - 3.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Urgent Opening for an Asst Manager- Operations-Media-Bangalore Posted On 02nd Dec 2016 10:49 AM Location Bangalore Role / Position Asst Manager-Mall Operations Experience (required) 1-3 yrs Description Our Client is Global Media company Designation :Assistant Manager Operations Location :Bangalore QualificationAny Degree Experience1 or 2 years Skill set: Basic computer knowledge, Proficient in excel, word and outlook Knowledge of CAD would be an added advantage. Reporting to Manager - Operation Job description: Understand and coordinate for Media installation both internally and externally to ensure media installation is as per approved plan. Tracking and updating various tools to be ensure up to date tracking of media installation process Coordinate with Mall authorities for execution of media within the schedule time Handle a team of 4 members and job related to daily operations and functioning of media installed at the Mall. Need to monitor and check regular upkeep and monitor the media installed Need to co-ordinate with sales team and Mall authority for creative approval and complete installation Need to send media report on weekly basis to operation manager Need to update team daily/weekly on the work schedule. Need to maintain weekly report on the cleaning and maintenance of the media. Need to send weekly report on the media installation to Planning and yield team. Need to co-ordinate with vendors and complete the job within scheduled time. Send Resumes to girish.expertiz@gmail.com -->Upload Resume
Posted 1 month ago
6.0 - 11.0 years
8 - 13 Lacs
Chennai
Work from Office
Urgent Opening for Branch Head-chennai Posted On 17th Jul 2015 10:50 AM Location Chennai Role / Position Branch Head Experience (required) 6+ Years Description Our client is a customer centric Medical Tourism facilitation company Position TitleBranch Head (service center) Reporting toCountry head or CEO as applicable LocationChennai Scope: Operating the office as the single point of contact Responsible for all results of the branch meeting HR objectives, profitability, accounts receivable, advertisement, marketing, travel request. Key areas of contribution: Specific job duties will include the following Be responsible for all the day to day operations of the office mentioned below. HR Be involved and responsible for recruitment of new personnel, prepare their job descriptions, conduct interviews and make recommendations for recruitment. Train new recruits and ensure they are familiar with office procedure and process as well as complete their training programs. Mentor the personnel working and provide them career advancement opportunities. Set objectives and goals for all personnel and set up for self too in discussion with your supervisor. Allocate work to the personnel based on the position for which they have been recruited. Provide induction training for new employees and complete all mandatory CBT for the role for which the candidate is selected. Support in the continuous training of self and personnel working in the office. Develop a second leadership to delegate in case of contingencies. Guide and monitor the performance of Resident representatives under their supervision. Conduct periodic meeting with personnel working in office to evaluate, review educate, motivate, and inform them of developments in organization. In coordination with HR department, conduct exit interview for departing employees. Approve vacation, holidays and time off of employees in line with company policy. Process and procedure Ensure to implement and follow the process and procedure established by the organization. Make recommendations to change the process / procedure based on operational contingencies and justification. For day to operations, follow established procedure. In case of emergency, follow the established procedure for addressing and solving it. Based on actual situation, make recommendations for changes to the procedure Red book, blue book, procedures, process flows, forms etc. Reporting and budgeting: Coordinate, collect and provide details of day to day operations on the weekly report and monthly reports, Support in budgeting process. Responsible for cash flow, banking operations, branch finance statements with support from head office. Responsible to ensure that all service providers are paid within the contractually agreed time Client management: Review with hospital the additional payment request for treatment and ensure that the client makes the payment or advise the client center accordingly. Monitor the inbox of the contact mail and reply to the Client within the time period set in the service levels expectation document. Respond to and ensure that the personnel in office respond to telephone calls within the time set in the service level expectation document. Ensure that we provide all details of hospital, country, and doctor to client and ensure that the client selects the one more comfortable to his liking. (dual role ) Provide update to client center on progress of client treatment. In case of emergency call up the clients nearest relative / friend and ensure that they are kept informed of the emergency situation including updates. Ensure that all the data pertaining to client management are captured in the software and the statistics provided to website administrator. Ensure that the privacy and integrity of data of the client is maintained. Be aware of commitments made by client center personnel to clients and ensure that commitments made are honored. Facilities management Ensure that all facilities like IT, communication, travel support, accommodation, hospital stay, treatment of the patient sent by overseas offices are available to customer and delight him Ensure that the office is clean, well maintained and all facilities are functional. Ensure that there is redundancy in all activities especially activities related to the patients coming for treatment. Ensure that all facilities are optimally utilized. Review the service providers and their level of competency and recommend them for inclusion in our approved list. Discuss with hospitals and arrange for tie-up letters with them. Ensure that the patients are received and treated properly as per the blue book. Maintain harmonious relations in the office, with vendors, service providers and hospitals. Ensure that all personnel are adequately equipped to carry out their function and in case of inadequacies follow up with supervisor to obtain it. In coordination with IT head, ensure that the software are update and in compliance with local rules. In coordination with IT head, ensure that the hardware is kept clean and updated in line with company policies. General office policies: Responsible to ensure that there is no discrimination or harassment of any person on account of gender, race, color, origin, education or background. We have a zero tolerance on any form of discrimination or harassment. Responsible to ensure that the office is a safe and secure place for the working of all personnel Identify potential sources of security and safety (fire, water, burglary, ergonomics, working standards, privacy, information etc.) breach and in discussions with management plug the gaps. Ensure that all the statutory requirements of the local Government, provincial and federal Government are complied with. In coordination with the accounts department, ensure that the TDS of all personal are deducted and paid into the department designated account. Work together with HR and work out the final settlement due to personnel who quit their job. Marketing and coordination with Service providers Identify and tie up with all the service providers and hospitals based on our agreement standards. Prepare presentations to hospitals, service providers to highlight our capabilities, plans, visions and expansion plans. Review agreements and recommend changes or acceptance to management for approval. Review the standards of service provided by service providers periodically and provide feedback to them. Qualifications for the position: Preferably a science graduate/ MBA with 2 or more years of experience in a multicultural background Experienced in service industry, hospital, or hospitality background Having managed a team is advantageous but not essential. Proficient with MS office applications Have basic knowledge in agreements, contracts and negotiations. Advantageous to have basic knowledge on marketing, book keeping, accounts, cash flow but not essential Experienced in development and review of process, procedure based on functional and operational requirement Personal Qualities: Be a team player with good interpersonal skills. Excellent communication skills (both verbal and spoken) to interact with personnel at all levels Excellent written and verbal communication skills in English Organized and able to prioritize time based on situation. Problem solving skills, and out of box solutions (within the established policies and procedures) Travel It is expected that you will have to travel 10% - 20 % of your time. It is likely that you may travel abroad, so expected to have a passport. Send Resumes to sbharathwajan.expertiz@gmail.com -->Upload Resume
Posted 1 month ago
5.0 - 6.0 years
7 - 8 Lacs
Hyderabad
Work from Office
Urgent Opening for Deputy Manager-Operations Posted On 16th Jul 2015 02:32 PM Location Hyderabad Role / Position Deputy Manager -Operations Experience (required) 5-6 years Description our client is a leading globaltraveland destination management services company Position (FTE 100%) - Deputy Manager -Operations Location -Hyderabad India Job Profile Scheduling of Tour Manager Maintaining of Tour cost as per the SOM Customer Service & Space Management On Tour To Maintain Relationship with suppliers & Operation Team To cross check invoices & Claim Breakages To look into customer complaints on Road Responsible for Gross Operation Profit across Destination Gross Operating Profit of Tours Customer Satisfaction Improving staff productivity Coordination with suppliers and Destination Management Companies Coordination with corporates and customers for all pre departure formalities Candidate Profile Attribute Education & Training Graduate in any stream with a Diploma or Degree in Travel Management. Work experience(if adequate) 5-6 years Expert Knowledge Thorough understanding of Travel systems & procedures. Strong knowledge about the international destinations. others Excellent interpersonal and communication skills. Negotiation Skills Please let me know whether you would be interested Send Resumes to girish.expertiz@gmail.com -->Upload Resume
Posted 1 month ago
4.0 - 6.0 years
6 - 8 Lacs
Bengaluru
Work from Office
Urgent Opening for Branch Head-Bangalore Posted On 20th Jul 2015 10:29 AM Location Bangalore Role / Position Branch Head Experience (required) 4-6 yrs Description DesignationBranch Head/Community Maven (Client Servicing) Experience- 4-6 yrs About the client Our client is a social media agency that specialises in helping brands use social media to engage with their consumers effectively and create awareness in online platforms. Located in Mumbai, India, we help brands create word-of-mouth in the virtual world both online and mobile. Our client helps companies manage their reputations online. Windchimes has developed and executed social media strategies for brands and companies like HUL, Kaya Skin Clinic, Red Bull India, Sula Vineyards, Marico, Bajaj Allianz, Femina, Zodiac, NDTV Imagine, ITCs Vivel, Maybelline & SolidWorks amongst others. For more information do visit About the Role: Will lead the sector specific servicing team for timely & successful delivery of projects Will lead relationship management with clients and be directly responsible for strategy & planning and timely & successful execution of projects Will report to Head Maven Client Servicing Responsibilities: Leading & Managing Servicing Team Lead a team of Associate Mavens to successfully plan and execute client campaigns Plan and come up with creative avenues for project execution; self-seeding & supervising seeding by team across social media platforms Ensuring creation of interesting & engaging content (Articles, Snippets, Contests, Polls, Quizzes, etc) for project execution Planning development of tools (videos, applications, etc) for client projects; ensuring timely creation & delivery Ensuring timely reporting to clients on projects Heading quarterly & End-of-Project reviews; ensuring timely payments Influencer Engagement & Community Maintenance: Identifying relevant sector-related online influencers bloggers, community owners, etc Developing & Maintaining relationships with influencers Representing Windchimes at relevant industry events - bar camps, twitter meets, etc Creating and owning sector-relevant communities on social networking sites; increasing traffic to communities and responsible for overall health of communities Coordinating with team to ensure participation on communities Participating in community-related social media platforms Contributing to the Windchimes-created communities & participating in online discussions on behalf of the organisation Others: Ensuring updation & regular maintenance of sector specific media universe including details on social media platforms, influencers, key sites, etc. Training team and keeping them up-to-date on latest developments in social media : Excellent leadership skills and ability to handle a team Strong interpersonal skills Bachelors / Masters Degree (desirable in Mass Communications) Four to five years of experience as Social Media Expert with a Social Media/Digital Media agency or in a Communications department in an organization Good communication & writing skills Basic knowledge of Internet & Mobile applications; presence in social media platforms like Facebook, Twitter and Linked in amongst others Experience in handling a specific category/categories Send Resumes to girish.expertiz@gmail.com -->Upload Resume
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