1135 Branch Operations Jobs - Page 41

Roles and Responsibilities: - Manage client relations and operational workflows. - Support business objectives and ensure efficient processes. - Collaborate with internal teams and meet service standards. Required Skills: - Communication and problem-solving. - Customer focus. - Analytical and proactive mindset. Key Skills: Operations, Client Management, Workflow Management, Customer Service

Roles and Responsibilities: - Lead branch operations and ensure customer satisfaction. - Manage staff and achieve sales targets. - Ensure compliance and enhance customer relationships. Required Skills: - Leadership and team management. - Problem-solving and decision-making. - Communication skills. Key Skills: Branch Management, Team Leadership, Sales, Compliance, Customer Relations

Roles and Responsibilities: - Lead branch operations and ensure customer satisfaction. - Manage staff and achieve sales targets. - Ensure compliance and enhance customer relationships. Required Skills: - Leadership and team management. - Problem-solving and decision-making. - Communication skills. Key Skills: Branch Management, Team Leadership, Sales, Compliance, Customer Relations

Skills Skill Highest Education No data available Working Language No data available About The Role RoleParametersParameter Weight %A+/ABC/DECSOMoM CASA NTB (Nos)5%8665CSOIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)15%5432CSOLI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)7.5%21.81.51.2CSO3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A4, B:3, C/D:2, E:1)10%4321CSOInc HH PH on Mapped Book7.5%121085CSOMapped Book Customer meetings Coverage5%NANANANACSOWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOBranch Audit & Regulatory Compliance (Low IAD Rating, NIL adverse comment / observation during branch RBI / regulatory visits)10%NANANANACSOBranch Customer Service (FTR, TAT on CASA & SR)10.0%NANANANACSOBranch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants)10.0%NANANANACSOBranch Operations & Compliance (Re KYC & Inoperative accounts activation) (RMU, CRL, Pending leads)10%NANANANACSO1 Self Sourced GL disb per month (min 1 lac Ticket size) - Booster of 10%NA 100%

Skills Skill Highest Education No data available Working Language No data available About The Role RoleParametersParameter Weight %A+/ABC/DEService Operations Manager (MSS)MoM CASA NTB (Nos)5%6554Service Operations Manager (MSS)MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs)10%7642Service Operations Manager (MSS)LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)5%2.521.81.5Service Operations Manager (MSS)3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A6, B:5, C/D:4, E:2)7.5%6542Service Operations Manager (MSS)Inc HH PH on Mapped Book7.5%121085Service Operations Manager (MSS)Mapped Book Coverage (Customer meetings for Mapped Book)5%NANANANAService Operations Manager (MSS)Branch Audit & Regulatory Compliance (Low IAD Rating, NIL adverse comment / observation during branch RBI / regulatory visits)15%NANANANAService Operations Manager (MSS)Branch Customer Service (FTR, TAT on CASA & SR)10%NANANANAService Operations Manager (MSS)Branch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants)15%NANANANAService Operations Manager (MSS)Branch Operations & Compliance (Re KYC & Inoperative accounts activation)10%NANANANAService Operations Manager (MSS)Branch Operations & Process Compliance(RMU, CRL, Pending leads)10%NANANANA 1 Self Sourced GL disb per month (min 1 lac Ticket size) - Booster of 10%NA 100%

Skills Skill Sales Highest Education No data available Working Language No data available About The Role Branch Manager - AHF Branch Manager - AHF Branch Manager - AHF Branch Manager - AHF Branch Manager - AHF Branch Manager - AHF Branch Manager - AHF Branch Manager - AHF

Skills Skill Sales Highest Education No data available Working Language No data available About The Role Branch Manager - Retail Branch Manager - Retail Branch Manager - Retail Branch Manager - Retail Branch Manager - Retail Branch Manager - Retail Branch Manager - Retail Branch Manager - Retail Branch Manager - Retail

Skills Skill Highest Education No data available Working Language No data available About The Role RoleParametersParameter Weight %A+, ABC, DEBDOCASA Units5.0%2519138BDOCASA Units (IP Qualified)5.0%2519138BDOFB Nos7.5%2211BDOCA AMB (In lacs)7.5%21.51.00.6BDOSA AMB (In lacs)25.0%2015106BDOTPP Premium (In lacs)12.5%0.160.120.080.05BDONTB Retail TD (In lacs)12.5%11.258.445.633.38BDOGold Loan disbursment (In lacs)5.0%21.501.000.60BDOPH Nos5.0%5432BDOTo ensure "nil" deviations in Audit/KYC/AML/Compliance norms of NTB Accounts10.0%NANANANABDO90% Accounts should be IP Funded as per Product norms5.0%NANANANA 100%

Skills Skill Retail Banking Relationship Management Business Development Branch Banking Cross Selling Portfolio Management Highest Education Bachelor of Science Bachelor of Arts Bachelor of Commerce Working Language Hindi English About The Role Home Key Result Areas Position Branch Manager High Performance S.NO.DESIRED RESULTWEIGHTAGEKEY PERFORMANCE INDICATORAnnexure 1Achieve the defined Business Targets for M-LAP & Agri Productwise and New Product25%% of AchievementAnnexure 1 2Achieve the defined Business Targets for MF10%% of AchievementAnnexure 2 3Ensure achievement of 100% collections target set for the branch for Retail & New Product.15% % of regular Collections for both Retail & New ProductAnnexure 3 4Ensure achievement of 100% achievement of PAR reduction10%% of PAR reductionAnnexure 4 5Profitability10%PAT(Target Vs Actual)Annexure 5 6Overall Porfolio Quality10%OD% on 12 Month Book-No. of cases GNPA% Annexure 6 7Team Management5%Attrition % and Team Earning IncentiveAnnexure 7 8Process Orientation5%Average Mandays of Training per Team MemberAnnexure 8 9Team Development5%Training MandaysAnnexure 9 10Culture Ambasaddor5%HR Branch Visit Audit ScoreAnnexure 10 Annexure - 1Scoring method5 (Outstanding)4 (Excellent)3 (Very Good)2 (Good)1 (Adequate)% of Achievement against Target>110%100-110%80-100%70-80%<70%

Skills Skill Sales Highest Education No data available Working Language No data available About The Role Customer Service Officer - Retail Customer Service Officer - Retail Customer Service Officer - Retail Customer Service Officer - Retail Customer Service Officer - Retail

Skills Skill Sales Highest Education No data available Working Language No data available About The Role Customer Service Officer - Retail Customer Service Officer - Retail Customer Service Officer - Retail Customer Service Officer - Retail Customer Service Officer - Retail

Skills Skill Highest Education No data available Working Language No data available About The Role RoleParametersParameter Weight %A+/ABC/DEService Operations Manager (MSS)MoM CASA NTB (Nos)5%6554Service Operations Manager (MSS)MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs)10%7642Service Operations Manager (MSS)LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)5%2.521.81.5Service Operations Manager (MSS)3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A6, B:5, C/D:4, E:2)7.5%6542Service Operations Manager (MSS)Inc HH PH on Mapped Book7.5%121085Service Operations Manager (MSS)Mapped Book Coverage (Customer meetings for Mapped Book)5%NANANANAService Operations Manager (MSS)Branch Audit & Regulatory Compliance (Low IAD Rating, NIL adverse comment / observation during branch RBI / regulatory visits)15%NANANANAService Operations Manager (MSS)Branch Customer Service (FTR, TAT on CASA & SR)10%NANANANAService Operations Manager (MSS)Branch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants)15%NANANANAService Operations Manager (MSS)Branch Operations & Compliance (Re KYC & Inoperative accounts activation)10%NANANANAService Operations Manager (MSS)Branch Operations & Process Compliance(RMU, CRL, Pending leads)10%NANANANA 1 Self Sourced GL disb per month (min 1 lac Ticket size) - Booster of 10%NA 100%

Designation : Branch Manager Experience : 5+ Years Salary : Upto 6.5 LPA Mandatory : Gold Loan (Sales+ Operations) If interested do share your updated resume to ta36@matrixhrservices.com or 9353900652

Having experience in Admission & application process, GTE process for Australian Education Please contact 9899504503 or Share CV Professionmakers@gmail.com Required Candidate profile Candidate Should Be Graduate with 0-2 Yrs Exp. in Customer Services or Operations .He/She Should have Very Good Communication and Computer Skills.

Basic Section No. Of Openings 1 External Title Customer Service Officer Employment Type Permanent Employment Category Office Closing Date 30 May 2025 Organisational Entity Equitas Small Finance Bank Business Unit Liabilities Division/Function (SBU) Branch Banking Department Branch Banking Sub-Department Branch Banking Generic Role Customer Service Officer External Title (Job Role) Customer Service Officer Division Branch Banking Zone Rest of India 2 State Karnataka Region Karnataka Area Karnataka Direct Cluster Karnataka Direct PT Location Karnataka Branch Code 3001 Branch Name Jayanagar 4th T Block Skills Skill Highest Education No data available Working Language No data available About The Role RoleCategoryParametersParameter Weight %MetroUrbanSURuralCSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANACSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANACSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANACSOCompliance and ControlsAudit RatingsBranch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANACSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA 100%

Basic Section No. Of Openings 1 External Title Branch Sales Manager - Micro Mortgages Employment Type Permanent Employment Category Field Closing Date 13 Jun 2025 Organisational Entity Equitas Small Finance Bank Business Unit Assets Division/Function (SBU) Inclusive Banking - SBL Department Micro Mortgages Sub-Department Sales Generic Role Branch Sales Manager External Title (Job Role) Branch Sales Manager - Micro Mortgages Division Inclusive Banking - SBL Zone South State Tamil Nadu Region Madurai Area Madurai Cluster Madurai PT Location Madurai Branch Code 1179 Branch Name Simmakkal Skills Skill Highest Education No data available Working Language No data available About The Role BRO job discribion DESIRED RESULT X bucket resolution on bounce basis Ensure Collection Efficiency in 1-90 Resolution Ensure Collection Efficiency in 1-90 Normalization Ensure Collection Efficiency in 90-180 Normalization roll back Collection charges as per the given target from bounce customers Self Development Process Orientaition

Basic Section No. Of Openings 1 External Title Branch Relationship Officer - UCV Employment Type Permanent Employment Category Field Closing Date 05 Jun 2025 Organisational Entity Equitas Small Finance Bank Business Unit Assets Division/Function (SBU) Emerging Enterprise Banking Department UCV Sub-Department Sales Generic Role Sales Officer External Title (Job Role) Branch Relationship Officer - UCV Division Emerging Enterprise Banking Zone South State Tamil Nadu Region Tamil Nadu 1 Area Vellore Cluster Vellore PT Location Tiruvannamalai Branch Code 1164 Branch Name Thiruvannamalai Skills Skill Sales Highest Education Bachelor of Business Administration Working Language English Tamil About The Role Develop consistent pipeline of applications from good quality customers who require finance for purchase of New Commercial Vehicles through direct sourcing, Dealers, market references etc., Effectively manage relationships with all customers by responding to their requirements in a timely and professional manner. Ensure that all documentation and information related to loan proposals are obtained in a timely manner to practice First Time Right principle. Actively generate & pass on leads for cross-sell products like Saving Accounts, Current Accounts, Term Deposits, FASTag (wherever applicable) Ensure 100% compliance to Policies & Processes and all regulatory matters of RBI and other statutory bodies

Basic Section No. Of Openings 1 External Title Relationship Manager - MF Collections Employment Type Permanent Employment Category Field Closing Date 28 Jun 2025 Organisational Entity Equitas Small Finance Bank Business Unit Assets Division/Function (SBU) Inclusive Banking - MF Department Micro Finance Sub-Department Receivables Generic Role Relationship Manager External Title (Job Role) Relationship Manager - MF Collections Division Inclusive Banking - MF Zone South State Karnataka Region Karnataka Area Bangalore Cluster Chandapura PT Location Karnataka Branch Code 3042 Branch Name Chandapura Skills Skill Sales Highest Education No data available Working Language No data available About The Role Relationship Manager - MF Collections Relationship Manager - MF Collections Relationship Manager - MF Collections Relationship Manager - MF Collections Relationship Manager - MF Collections Relationship Manager - MF Collections

Basic Section No. Of Openings 1 External Title Branch Sales Manager - Retail Mortgages Employment Type Permanent Employment Category Field Closing Date 18 May 2025 Organisational Entity Equitas Small Finance Bank Business Unit Assets Division/Function (SBU) Inclusive Banking - SBL Department Retail Mortgages Sub-Department Sales Generic Role Branch Sales Manager External Title (Job Role) Branch Sales Manager - Retail Mortgages Division Inclusive Banking - SBL Zone South State Karnataka Region Karnataka Area Bangalore Cluster Central Bangalore PT Location Karnataka Branch Code 3040 Branch Name Central Bangalore Skills Skill Sales Highest Education No data available Working Language No data available About The Role Branch Sales Manager - Retail Mortgages Branch Sales Manager - Retail Mortgages Branch Sales Manager - Retail Mortgages Branch Sales Manager - Retail Mortgages Branch Sales Manager - Retail Mortgages Branch Sales Manager - Retail Mortgages Branch Sales Manager - Retail Mortgages

Basic Section No. Of Openings 1 External Title Relationship Manager - MF Collections Employment Type Permanent Employment Category Field Closing Date 28 Jun 2025 Organisational Entity Equitas Small Finance Bank Business Unit Assets Division/Function (SBU) Inclusive Banking - MF Department Micro Finance Sub-Department Receivables Generic Role Relationship Manager External Title (Job Role) Relationship Manager - MF Collections Division Inclusive Banking - MF Zone South State Karnataka Region Karnataka Area Hubli Cluster Hubli PT Location Karnataka Branch Code 3054 Branch Name Hubli Skills Skill Sales Highest Education No data available Working Language No data available About The Role Relationship Manager - MF Collections Relationship Manager - MF Collections Relationship Manager - MF Collections Relationship Manager - MF Collections Relationship Manager - MF Collections Relationship Manager - MF Collections

Basic Section No. Of Openings 1 External Title Branch Relationship Officer - UCV Employment Type Permanent Employment Category Field Closing Date 06 Jun 2025 Organisational Entity Equitas Small Finance Bank Business Unit Assets Division/Function (SBU) Emerging Enterprise Banking Department UCV Sub-Department Sales Generic Role Sales Officer External Title (Job Role) Branch Relationship Officer - UCV Division Emerging Enterprise Banking Zone South State Tamil Nadu Region Tamil Nadu 1 Area Pondy Cluster Pondy PT Location Viluppuram Branch Code 1328 Branch Name Villupuram Skills Skill Sales Highest Education Master of Commerce Working Language English Tamil About The Role Develop consistent pipeline of applications from good quality customers who require finance for purchase of New Commercial Vehicles through direct sourcing, Dealers, market references etc., Effectively manage relationships with all customers by responding to their requirements in a timely and professional manner. Ensure that all documentation and information related to loan proposals are obtained in a timely manner to practice First Time Right principle. Actively generate & pass on leads for cross-sell products like Saving Accounts, Current Accounts, Term Deposits, FASTag (wherever applicable) Ensure 100% compliance to Policies & Processes and all regulatory matters of RBI and other statutory bodies

Basic Section No. Of Openings 1 External Title Relationship Manager - MF Collections Employment Type Permanent Employment Category Field Closing Date 29 May 2025 Organisational Entity Equitas Small Finance Bank Business Unit Assets Division/Function (SBU) Inclusive Banking - MF Department Micro Finance Sub-Department Receivables Generic Role Relationship Manager External Title (Job Role) Relationship Manager - MF Collections Division Inclusive Banking - MF Zone South State Karnataka Region Karnataka Area Hubli Cluster Gadag PT Location Karnataka Branch Code 3093 Branch Name IB RANEBENNURU Skills Skill Sales Highest Education No data available Working Language No data available About The Role Relationship Manager - MF Collections Relationship Manager - MF Collections Relationship Manager - MF Collections Relationship Manager - MF Collections

Basic Section No. Of Openings 1 External Title Branch Sales Manager - Micro Mortgages Employment Type Permanent Employment Category Field Closing Date 12 Jun 2025 Organisational Entity Equitas Small Finance Bank Business Unit Assets Division/Function (SBU) Inclusive Banking - SBL Department Micro Mortgages Sub-Department Sales Generic Role Branch Sales Manager External Title (Job Role) Branch Sales Manager - Micro Mortgages Division Inclusive Banking - SBL Zone South State Tamil Nadu Region Madurai Area Madurai Cluster K K Nagar PT Location Virudhunagar Branch Code 1304 Branch Name Rajapalayam Skills Skill Sales Highest Education Master of Business Administration Working Language Tamil English About The Role DESIRED RESULT Achieve the defined Disbursement Targets for New Products Collection efficiency & Portfolio Quality Self Development Process Orientaition

Basic Section No. Of Openings 1 External Title Service & Operations Manager Employment Type Permanent Employment Category Field Closing Date 12 Jun 2025 Organisational Skills Skill Post-conflict Highest Education Bachelor of Engineering Working Language Tamil About The Role HR Dream Goals Position Customer Support Officer- IBRLS.NO.DESIRED RESULTWEIGHTAGEKEY PERFORMANCE INDICATORAnnexure1Cash Management - Accounting of Cash and Banking the Cash30%Risk and Ops ReportAnnexure 12File despatch as per timelines (PRDD)15%Ops ReportAnnexure 23NACH Rejected Cash collections to be less than 10% of billing10%Risk ReportAnnexure 34Disbursement Management (XMS upload and query resolution)5%Risk ReportAnnexure 45FTR to be achieved as per matrix5%Ops ReportAnnexure 56Repayment reminder call for Retail customers5%Branch ReportAnnexure 67On-time closure of DCS summary and maintenance of Key Management Register10%CPC Reports / MISAnnexure 7

Basic Section No. Of Openings 1 External Title Relationship Manager - MF Collections Employment Type Permanent Employment Category Field Closing Date 29 May 2025 Organisational Entity Equitas Small Finance Bank Business Unit Assets Division/Function (SBU) Inclusive Banking - MF Department Micro Finance Sub-Department Receivables Generic Role Relationship Manager External Title (Job Role) Relationship Manager - MF Collections Division Inclusive Banking - MF Zone South State Karnataka Region Karnataka Area Mysore Cluster Mysore PT Location Karnataka Branch Code 3095 Branch Name Mandya Skills Skill Sales Highest Education No data available Working Language No data available About The Role Relationship Manager - MF Relationship Manager - MF Relationship Manager - MF Relationship Manager - MF Relationship Manager - MF