2196 Branch Operations Jobs - Page 41

Axis Securities Limited is looking for Branch Head to join our dynamic team and embark on a rewarding career journeyBranch Head is responsible for various tasks including planning, execution, and management of related duties. They should possess relevant skills and experience to excel in this role. Duties include teamwork, problem-solving, and achieving organizational goals. Candidates must have strong communication and technical abilities. Responsibilities include project management, strategy execution, and performance optimization. (More details as per role requirements.)

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., with 6-10 years of experience in the IT Services & Consulting industry. Roles and Responsibility Manage and oversee daily operations to ensure efficient workflow and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to achieve business objectives. Analyze data and metrics to identify trends and areas for improvement. Implement and maintain quality control measures to ensure high standards. Lead and motivate a team of professionals to achieve their goals. Job Requirements Proven experience as a Senior Process Manager or similar role. Strong understanding of process management principles and practices. Excellent leadership and communication skills. Ability to analyze complex data and make informed decisions. Experience with process improvement methodologies. Strong problem-solving and conflict resolution skills.

We are looking for a skilled Operations Executive to join our team at Capital Placement Services, located in [insert location if provided]. The ideal candidate will have 2-5 years of experience and be responsible for managing the daily operations of the company. Roles and Responsibility Manage and oversee all aspects of operations to ensure smooth functioning. Develop and implement process improvements to increase efficiency and productivity. Coordinate with various departments to achieve organizational goals. Analyze operational data to identify areas for improvement and optimize processes. Supervise and guide junior staff members to ensure they have the necessary skills and training. Maintain accurate records and reports of operational activities. Job Requirements Minimum 2 years of experience in operations or a related field. Strong knowledge of recruitment and staffing principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficient in Microsoft Office and other operational software.

BCI Capital is seeking a Loan Operations Analyst to support its growing finance operations. The role involves managing loan documentation, processing transactions, ensuring data accuracy, and collaborating with internal teams to maintain smooth operational workflows. Ideal candidates will have strong analytical skills, attention to detail, and a keen interest in financial operations.

Candidate is having prior experience of New to bank acquisition of saving accounts through open market lead generation and closure, successful onboarding of Customer for a smooth transition to branch banking team, Sourcing new account. Your experience will support team/Bank to acquire new client from the open market to bank with us and generate revenue Your key responsibilities Acquisition Increase acquisition of Target clientele across in Advantage Banking segments. Periodically assist Advantage Banking in conducting approved local level sales drive (micro events) for the acquisition. Acquire new accounts from group companies family of existing customers. Acquire new accounts from referrals from existing customers Relationship Building Deepening Cross Sell Transition Ensure consistent growth of the Advantage Banking portfolio. Work closely with the Advantage Banking and team and establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book. Build a robust momentum regarding the third-party distribution (insurance, auto loans, mortgages) and fee income to scale up the client portfolio growth, in line with the set targets. Implement customer contact programs to ensure their share of wallet with the bank increases. Ensure smooth transition of customer management to the respective RM post-acquisition Retention Ensure top class service delivery to clients to be in line with the best in the industry. Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances. Work towards reactivating accounts which have stopped transacting or depleted in balances. Assist in resolving service hurdles to create a delight situation for customers Risk Management & Governance Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time. Provide regular feedback on the changing customer needs to the SSM. Any suspicious transaction to be immediately reported to the SSM. Your skills and experience In-depth knowledge of Product and Policy Having Good Communication skill Having good negotiation skill Have and understood the market update and knowledge. Having awareness and information about the competition

Responsible for P&L of the branch Achievement of Branch targets for retention, cross selling and new business Retention of the Companys clients in assigned region Leveraging on the existing clients of the Company for cross selling Identification and conversion of leads for new business generation (corporate business) in assigned region Handling day-to day underwriting and servicing requirements of clients on a timely basis to ensure complete customer satisfaction Effectively managing the team that reports to him Ensuring that all underwriting requirements of clients are met as per Company defined TATs Effectively coordinating between client centralised claims team to ensure timely resolution of claims Ensuring that all operational requirements processes are met as per Company defined TATs Excellent knowledge of general insurance products to enable effective marketing servicing of the same Good knowledge of general insurance underwriting claims management If he has a book of business that can be brought over to the Company, it is a big plus as it will reduce the pressure on new business generation In depth knowledge of the general insurance market in assigned region - corporates and their contacts, renewal dates, databases etc Good relationships with most insurers in assigned region Prior experience with insurance broking firm insurer Able to deal with handle the requirements of large corporates Proactive in handling customer needs Multi-tasking & prioritizing Strong interpersonal skills Excellent communication skills Networking & Collaborative Abreast with technology

Immediate hiring for a Position of CENTRE HEAD for our Study Visa Immigration Company and Aviation Training Academy based out in PANIPAT ( Haryana) Minimum 1-3 years of managerial experience in education, training, or immigration consultancy ( NO FRESHERS should apply) For Telephonic Round Call on +91-9999411366 OR +91- 9899453535 (Any Time) If you are interested Kindly share your Resume on - Prithvi@cita.co.in Starting Salary will be from Salary 30,000 Rs to 38,000 Rs in Hand Fixed Job Location Panipat Huda Sec 11-12, Above Dominos Pizza Age - 26-38 Years only Female Required Qualifications & Skills: Graduate or Postgraduate in any discipline ( No Undergraduate) Strong interpersonal and communication skills. Fluency in English and Hindi; knowledge of other regional languages is a plus. Working knowledge of MS Office and CRM tools. Managing a team of 2-3 people who will be doing calling and then handle calls, if any family wants to speak to Senior Jobs and Responsibilities for Admission Counsellor Manage client consultations for student visas and Aviation Courses Ensure accurate documentation, application filing, and follow-ups. Coordinate with Employees and Families who are coming to CITA Office Lead a team and ensure staff motivation and performance. Handle walk-ins, client queries, and updating and sending reports to Delhi Head office Monitor targets and ensure achievement of business objectives. Plan and execute marketing activities for both verticals. Maintain records, reports, and compliance-related documentation. Handle student admissions, scheduling, and inquiries. Maintain discipline, attendance, and performance tracking. Benefits If you Join CITA Fixed Morning working hours 9 Am to 7 Pm 6 days working, SUNDAY off Will get opportunity to go to different schools and Colleges for education Seminars No Target based Salary, plus Additional Cash Incentives on your good work A good working culture for married Single Parent Students who are good in Career Councelling Office Timings - 9 Am to 7 Pm If you clear all your Rounds with the Managers and Interview Panels, joining will be in next 2 days Interview Address and Job Location will be in PANIPAT CITA Building no 36, 2nd floor, Above Dominos Pizza Near Ahuja Sweets, Huda Sector 11-12, Panipat (Haryana) www.cita.co.in Head office Address CITA Corporate tower, 2nd floor, Dwarka Mor, New Delhi 110053

Job Description: The Branch Manager will oversee the daily operations of the branch, ensuring exceptional customer service, achieving sales targets, and maintaining smooth workflow within the travel agency. The role involves managing a team, handling client queries, developing business strategies, and maintaining relationships with vendors and partners in the travel industry. Customer service: Providing exceptional customer service to maximize sales and profitability. Branch operations: Ensuring the branch runs smoothly on a day-to-day basis. Staff management: Supervising, coaching, and developing staff. Compliance: Ensuring that the branch adheres to statutory quires and travel industry related compliance. Marketing: Promoting the business to new or niche markets. Budget management: Managing budgets and maintaining financial records. Performance and productivity: Delivering and exceeding branch performance and productivity. Business plan: Creating and implementing a business plan and strategy. Candidate Profile: Good communication skills Sales and customer-service skills Diplomacy and Tact Commitment to people management The ability to lead and motivate a team Sound judgment with attention to detail Strong organizational skills Resilience to cope with long hours and pressure at peak times A genuine interest in travel An awareness of the current trends in travel industry (e.g. sustainable tourism) and knowledge of the competitors and good connect with Travel & Airline industry. Requirements: Minimum of 7-10 years of experience working in a travel company, with at least 5 years in a managerial role. Strong understanding of the travel and tourism industry. Proven leadership and team management skills. Excellent communication, interpersonal, and customer service skills. Ability to work under pressure and meet deadlines. Proficiency in travel booking systems and Microsoft Office Suite. Bachelor's degree in Business Administration, Tourism, or related field preferred. Preferred Skills: Experience with travel software and CRM systems. Multilingual abilities a plus.

Key Responsibilities Process Analysis & Improvement: Evaluate existing business processes to identify inefficiencies and areas for improvement. Develop and implement strategies to optimize processes and enhance productivity. Process Design & Implementation: Design and implement new processes to increase efficiency and productivity. Lead process improvement projects from initiation to completion. Collaboration & Training: Collaborate with cross-functional teams to implement process changes. Train employees on new processes and procedures.

Email writing Knowledge Handling incoming calls & other communications Recording information as needed Greeting clients and visitors as needed Fixing up meetings & maintaining Calendar Updating paperwork, maintaining documents, and word processing. Performing office duties that include ordering supplies and managing a records database. Opening, sorting, and distributing, emails

Data analysts collect and store data related to sales, market research, logistics, linguistics, or other behaviors. They bring their technical expertise, ensure the quality and accuracy of that data and process shape.

Role & responsibilities Financial Responsibilities: Devise action plan for the Branch and ensure that Liability business (Book size of CASA, yield, fee based income and Business quality) targets for the Branch is met. Effectively manages the sales and service environment of the branch. Actively identifies and establishes the business relationship with retail customers. Strategize sales direction for cross selling and sales planning for the area of function. Monitor and improve sales productivity. Responsible for organizing various sales campaign / promotions in the area of function. Achieving Business targets on book size, yield, fee-based income and customer quality for the functional area. Leading the team of the branch to achieve the profit targets. Support an environment that promotes providing a level of care that makes customers feel welcomed, significant and engaged. Non Financial Responsibilities: Coordinate with BOSM and Team Leaders for developing Business. Customer centric approach and deepening the customer relationships. Supervise the day to day functions of the branch including vault, drawer and ATM balancing. Overseeing teller and customer service duties, assisting with customers transactions. Operations: Provide guidance and support for new product launches. Ensure Business Turn Around Time (TAT) superior to competition inline with the standards laid down for the Bank. Monitoring and controlling cost of acquisition of local Sales Channel/ FOS, Branch expenditures, Manage Branch Administration. Ensure ethical practices in acquisition and servicing. Monitor performance of branch on a weekly basis viz. in terms of business targets achieved. Responsible for efficient operations, customer service and marketing for all retail banking products. Develop alternative channels for CASA business sourcing. Proactively seeks solutions that benefit the customer and the bank. People Management: Manpower planning for branch staff and performance appraisal. Improve efficiency and productivity of Staff, Turn-Around-Time, etc. of the Branch. Ensure full team is committed and customer focused in their approach. Achieve high employee satisfaction and retention of good performers and manage attritions through motivation and job satisfaction. Identify and carry out all actions/ activities related to business growth. Train the Branch staff at periodic intervals in new products, features and competition. Assist in devising and implementing a customer acquisition and retention programme. Compliance & Risk Responsibilities: Adhere to regulatory compliance and bank's policies and procedures, bank's code of conduct and ensure to comply all. Taking the responsibility of bank's information - No third party info disclosure, verbal, written, soft copy, mail any way. Address critical issues and potential conflicts in a candid and timely manner. Preferred candidate profile Total experience: Candidates must possess a minimum of 10 years of professional experience, including a minimum of 2 years in a Branch Manager role, with the additional stipulation that the candidate must have worked locally within the same city

who handles routine financial transactions and provides basic banking information to customers. They are responsible for processing deposits, withdrawals, loan payments, and other transactions while maintaining accuracy 2025 PASSOUT NOT ALLOWED Required Candidate profile 10th Percentage: 40% (Min) 12th Percentage: 40% (Min) Graduation Percentage: 40% Min Mode of Education: 10th, 12th & Graduation in Any Mode Age should be below 26years 2025 PASSOUT NOT ALLOWED

About Us - PeakAlpha is an award winning, SEBI-registered, wealth management company, driven by one credo: to respect and manage others money as we would our own. Nineteen years in business and a host of awards later, PeakAlpha continues to be committed to building long-term relationships with customers, employees, and associates. People are at the center of what we do because money ultimately must work for people and help them realize their goals. With state-of-the-art proprietary models and a team of qualified professionals, PeakAlpha crafts financial plans for all categories of customers – from high-net-worth individuals to those starting on their professional journeys, families, and individuals. PeakAlpha has always been guided by adherence to ethical business practices, managed and motivated our team to be customer-oriented team players and employ best possible financial planning processes and tools to transform lives. Job Location – Bangalore (Hybrid) Reporting to – Senior Manager - Operations Key Responsibilities – Handling customer/internal queries (transaction status, account statements etc) Handling execution of investments and related transactions for clients Taking ownership of customer’s issues and following problems through to resolution Vendor management Processing of application forms for mutual funds, insurance and other transactions (scrutinizing, scanning, data entry, dispatching for processing) everyday within deadlines Maintain 100% system adherence by monitoring and tracking various TAT’s and SLAs defined at each customer interaction point Reconciling all transactions daily MIS Management Qualifications - Graduate/ Postgraduate in any discipline Minimum 3 - 5 years of industry experience Required Skills- Excellent communication, interpersonal and listening skills Good analytical skills Proficient in MS Excel Exposure to dashboard management is a plus High attention to detail and proven ability to manage multiple, competing priorities simultaneously Proven customer service experience Strong entrepreneurial drive Exhibit a deep sense of responsibility and ownership and operate independently, flexibly and proactively Ability to engage with people and build deep and high-quality relationships Benefits - Growth and learning opportunities, working with the best subject matter experts in the industry Flexible work hours & Hybrid model **Please send your resumes to careers@peakalpha.com and be part of an organization that is on a high growth trajectory! ** ***We are an Equal opportunity employer***

Role & responsibilities Account Opening & Maintenance: Cash Handling, NEFT, RTGS Run the processes for account opening, account maintenance & account closure related formalities as per Banking process. Handle customers enquiries and instructions. Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.) Ensure proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer. Address all transaction related enquiries. Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to alll customers. Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency. Responsible to follow all process, policies as per guidelines & audit rating of the branch Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective.

Role & responsibilities Manage overall branch Operations, Loan disbursement, Cash management etc. Achieve target for branch revenue generation through Cross of FD, SIP, Mutual fund, Health and General Insurance Handle customer queries, Complaints and ensure Customer Satisfaction Manager audit and Compliance of the branch and fulfil regulatory and Compliance requirement Coordinate with employee with every department to ensure smooth functioning and employee engagement Prepare various Branch MIS and ensure timely reporting Handle retail branch team and customer acquisition Preferred candidate profile Candidate with relevant experience from banking, Insurance and NBFC background will be preferred Candidates with good experience in Cross selling will be preferred

Bharat Financial Inclusion is looking for Teller to join our dynamic team and embark on a rewarding career journeyCustomer Interaction: Greet customers, assist with their banking needs, and provide exceptional customer service.Inquiries: Respond to customer inquiries, address concerns, and provide information on banking products and services.Cash Handling:Cash Transactions: Process various cash transactions, including deposits, withdrawals, and check cashing.Currency Exchange: Handle foreign currency exchange and provide accurate exchange rates.Banking Transactions:Account Management: Assist customers with account-related tasks, such as balance inquiries, account transfers, and statement requests.Security:Security Measures: Adhere to security and compliance procedures, including verifying customer identification and detecting counterfeit currency.Records and Documentation:Documentation: Maintain accurate records of daily transactions and reconcile cash drawer at the end of each shift

Bharat Financial Inclusion is looking for Divisional Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Job Title: Senior Associate Work Type: Permanent Location: DLF Cyber Park - Gurgaon It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Experience in used LCV / SCV finance Ability to work on smart phone Working knowledge of English Ability to handle small teams and to manage business targets Self-Contributor Responsibilities Managing team for sales and collection budget Updating details in the app on the mobile Collecting documents from customer / coordination with RTO / agents / partners

Manager Branch Operations Function Operations Reporting to Branch Head 1. Purpose Responsible for timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations 2. Key Responsibilities Responsibilities Operational Support Branch Head in developing the annual branch budget Adhere to budgeted capital and operational costs for the branch; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any Timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of branch operations Adhere to Standard Operating Procedures and Execution Excellence in the branch (e.g. On-time delivery performance, Transit times, RTO reduction, timely connectivity onto the network, reduction in errors etc) Ensure optimum productivity and utilization of fleet (including network, feeder and milk runs) in the branch Evaluate existing infrastructure for operations in the branch vis- -vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers etc); Seek approval from the Branch Head and forward the proposals to the Regional Operations Head for further due diligence/approvals People Provide direction, guidance and support to function employees in the branch to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers Mentor and coach subordinates to develop the team s capabilities and build a robust succession pipeline 3. Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators 1. Optimize costs in the branch % reduction in overall Operating Costs for the branch (i.e. OCPK and PCPM) 2. Drive Reach Enhancement Support in the expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs) for the branch 3. Drive service quality and excellence in the branch Overall service quality in the branch for all products in terms of Net Service Levels (NSL) Delivery performance as per transit time for all products Timely connectivity of DP loads on BDA flights (% adherence) % undelivered shipments Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload Achievement of target NPS Scores for the branch 4. Ensure Security of Shipments Number of open security related cases in the branch 5. Ensure Regulatory Compliance Compliance to all applicable regulatory requirements 6. Support in the execution of Corporate Initiatives Support in the implementation of various corporate initiatives (e.g. WDL implementation, RFID, new product development & launch, Use of OTM machines on all routes, etc) as per timelines 7. Drive Operations of Channel Partners attached to the branch Operational Performance of RSPs PDAs Delivery Agents 8. Drive Operations Process Efficiency and capability % increase in operational productivity in the branch(measured as shipments/ employee ) % coverage of employees - direct and indirect (as per plan) in region in terms of conduct of operations training programmes 9. Support Employee Capability Building and Drive employee morale and engagement % Key positions within team with identified successors / potential successors Employee Attrition (%) PDA Attrition (%) Save Job Manager -Operations (Pune) Close the popup

We are conducting Mega Walkin Drive at Meerut Regional Office from 30th June,25 to 5th July,25 for Branch Head role Job Location : Bareily DD Puram,Pilibhit,Sitarganj,Haldwani,Hathras,Aonla Required Candidate profile :- # Minimum 5 years of experience in Banks or any Finance companies (Not from Insurance sector). # Currently working in a managerial grade. # Age must be above 31 years. # Male & Female candidates are both eligible. * Job description :- Achieving the allotted branch target. Acquiring new customers and addressing all product inquiries through branch walk-ins, sales activities, marketing promotions, etc. Regular follow-up for interest collection and NPA reduction. Responsible for regular branch operations including KYC process, gold appraisal, strong room operations, gold packet preparation, closures and renewals. Cross-selling all products and increasing branch walk-ins. Ensuring error-free audit reports and proper compliance at the branch. Maintaining punctuality, discipline and a high level of morality in line with the ethics & values of the company. Cost control. Other duties as instructed by higher authority. * Perks and Benefits Perks and Benefits :- Fixed 38K PM Salary + Business Incentives + Contest Prize Money + Bonus + Others Rewards * Interested candidates can mail Updated CV to amit.bahuguna@muthootgroup.com

Job Description Role Summary: Adhere to cash counter timings Cash & Cheque Collections policy premium, Reporting, Lodgments and reconciliation, Bounced Cheque management Petty Cash Management Support Distribution channels in policy issuance Service walk-in customer and attend to their service requirements Service to Sales Generate NB opportunity from walk-in customers and assigned outcall campaigns Customer retention B. Organizational Relationships Reports To Supervises Manager / Senior Manager Field Operations None Tata AIA Life Insurance Co. Ltd Internal use only Job Description Job Dimensions Geographic Area Covered Specified Branch Stakeholders Internal Stakeholders External Sales force (all channels), Finance & Accounts, Branch operations No external interaction to be done excepting agents and BAs C. Key Result Areas Organization process Adhere to cash counter timings Key contributions Adhere to cash counter timings as mentioned in the SOPs. Control the entry/exit into the cashier room through entry into registers Cash & Cheque Collections policy premium , Reporting , Lodgments and Accept payment towards premium or agent fees and subsequent lodgment of the same on the next day. Perform EOD checks for collections in accordance with SOP. TR Stationary Management. ¢ ¢ ¢ ¢ reconciliation, Bounced Cheque management Safe Key Management Petty Cash Management Recording of Petty cash, subjected to approved items mentioned on the lists as per the SOP. ¢ ¢ Accounting for the same as per the SOP formats Agent commission cheques distribution and management in line with SOP norms. Agent Commission Cheques handover Agent License handling ¢ ¢ Agent licenses distribution and management in line with SOP norms Customer Service Attend to walk-in customer queries and requests and process the same ¢ ¢ Maintain high Branch NPS scores NB Issuance Follow-up and assist distribution channel on policy issuance Service to Sales ¢ ¢ ¢ Do upsell / Cross sell with the help of distribution channel and tap Neew Business opportunity in walk-in customers Support Core UW team by doing the primary Underwriting and achieve daily productivity target UW Risk Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes. Tata AIA Life Insurance Co. Ltd Internal use only Job Description D. Skills Required Technical Behavioral Essential Desired Interpersonal skills Communication skills Creative thinking skills Supervising/Leadership skills ¢ ¢ ¢ ¢ Teamwork Skills ¢ Influencing skills Relationship Building skills Decision making skills ¢ ¢ ¢ E. Incumbent Characteristics Essential Graduate 2-3 years Desired Qualification Experience Disclaimer: Tata AIA Life Insurance does not charge any fees from candidates during the hiring process. Verify job offers through official Tata AIA communication channels to avoid fraud. The job description is the sole property of Tata AIA Life Insurance. The content of this JD is confidential, and unauthorized changes or reproduction are forbidden. To know more about Tata AIA Life, click on the weblink: www.tataaia.com Tata AIA Life Insurance Co. Ltd Internal use only

Role & responsibilities The Branch Head is responsible for leading and managing the operations of a branch, ensuring excellent customer service, driving business growth, and maintaining high levels of productivity and efficiency. The Branch Head will oversee all aspects of branch operations, including sales, customer service, risk management, and employee development. # Key Responsibilities: 1. *Strategic Planning*: Develop and implement business plans to achieve branch goals and objectives. 2. *Leadership*: Lead, motivate, and develop a high-performing team to achieve excellent customer service and business results. 3. *Customer Service*: Ensure exceptional customer service, resolve customer complaints, and maintain high levels of customer satisfaction. 4. *Sales and Business Development*: Drive business growth by identifying new business opportunities, developing relationships with key customers, and promoting products and services. 5. *Risk Management*: Ensure compliance with regulatory requirements, manage risk, and maintain high levels of operational integrity. 6. *Operations Management*: Oversee all aspects of branch operations, including administration, finance, and facilities management. 7. *Performance Management*: Monitor and analyze branch performance, identify areas for improvement, and implement corrective actions. 8. *Communication*: Maintain effective communication with employees, customers, and stakeholders to ensure alignment with business objectives. Preferred candidate profile Preferred candidate in the same industry as of building materials. Perks and benefits Yearly Bonus and Medical Insurance

Role & responsibilities Branch Operation Service Manager Preferred candidate profile Banking Experience in Branch Operation with Team Handling