BRANCH MANAGER,TELECALLER AND COUSELLOR

1. Branch Manager – Visa Consultancy

Job Summary:

The Branch Manager is responsible for overseeing daily operations, managing staff, ensuring sales targets are met, and maintaining the overall efficiency of the visa consultancy branch.

Key Responsibilities:

Supervise and manage daily branch operations.

Lead and motivate the team (telecallers, counsellors, support staff).

Ensure monthly and quarterly sales targets are achieved.

Monitor and improve customer service standards.

Develop strategies to increase walk-ins and conversions.

Maintain compliance with immigration laws and internal policies.

Prepare performance and revenue reports for upper management.

Requirements:

Strong leadership, sales, and customer service skills.

Excellent communication and interpersonal skills.

Knowledge of visa processes for countries like Canada, UK, Australia, USA, etc.

2. Telecaller – Visa Consultancy

Job Summary:

The Telecaller is responsible for making outbound calls to potential clients, providing information about visa services, and scheduling appointments for counselling.

Key Responsibilities:

Make outbound calls to leads generated via marketing campaigns.

Explain visa services and offerings to prospective clients.

Schedule appointments for counsellors or branch managers.

Maintain accurate records of calls and client interactions.

Follow up with leads and ensure high conversion.

Meet daily and monthly call and lead targets.

Requirements:

Minimum 12th pass.

0-2 years of telecalling or customer support experience.

Good spoken English and regional language proficiency.

Excellent communication and persuasion skills.

Basic knowledge of visa and immigration processes is an advantage.

3. Counsellor – Visa Consultancy

Job Summary:

The Counsellor guides and supports clients through the visa process, offering information, eligibility checks, documentation advice, and end-to-end support.

Key Responsibilities:

Counsel Clients and professionals on visa options and immigration pathways.

Assess client eligibility and recommend suitable visa programs.

Explain documentation requirements, timelines, and procedures.

Guide clients through the entire visa application process.

Coordinate with processing teams and keep clients informed of progress.

Maintain accurate client records and follow-up notes.

Requirements:

Bachelor’s degree (preferred: in Education, Business, or related field).

1-3 years of experience in visa counselling or overseas education consulting.

Strong knowledge of visa requirements (Canada, UK, Australia, Europe, Gulf etc.).

Excellent communication, problem-solving, and customer service skills.

Detail-oriented with strong organizational abilities.

Job Types: Full-time, Permanent

Pay: ₹15,616.92 - ₹45,795.83 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off