Branch Manager

Job Title: Branch Manager

Company Name: IDFC FIRST Bank

Job Type: Full-Time

Job Category: Retail Banking

Department: Retail Banking > Branch Banking > Branch

Location: Navi Mumbai

Key Responsibilities:

- Manage the day-to-day operations of the branch, including customer service, sales, and employee management

- Develop and implement strategies to achieve branch targets and goals

- Monitor and analyze branch performance, identify areas for improvement, and take corrective actions

- Ensure compliance with all banking regulations and internal policies and procedures

- Build and maintain strong relationships with customers, promoting the bank's products and services

- Lead and motivate a team of branch staff, providing coaching and training as needed

- Conduct regular performance evaluations and provide feedback to employees

- Collaborate with other departments to drive business growth and enhance customer experience

- Handle customer complaints and resolve issues in a timely and professional manner

- Prepare and submit reports on branch performance and activities to senior management

Qualifications:

- Bachelor's degree in Business Administration, Finance, or a related field

- Minimum of 5 years of experience in retail banking, with at least 2 years in a managerial role

- Strong knowledge of banking products and services

- Excellent leadership, communication, and interpersonal skills

- Proven track record of meeting and exceeding sales targets

- Ability to analyze data and make data-driven decisions

- Sound understanding of banking regulations and compliance requirements

- Proficient in Microsoft Office and banking software

- Willingness to work flexible hours and travel as needed

If you are a dynamic and results-driven individual with a passion for customer service and a strong background in retail banking, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. We offer a competitive salary, benefits package, and opportunities for career growth and development. Join our team and be a part of our mission to provide innovative and personalized banking solutions to our customers.