BPO Telecaller

Job Description

Join our growing team of customer service experts! Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment and enjoy the challenge of exceeding expectations? If so, we have the perfect opportunity for you! As a Domestic BPO Agent, you'll play a crucial role in providing exceptional customer service to clients across various industries. You'll be responsible for handling a variety of customer inquiries, from simple questions to complex issues, through various channels including phone calls, emails, and live chat. Key Responsibilities: Customer Interaction: Efficiently handle inbound and outbound customer calls, emails, and chat inquiries. Issue Resolution: Quickly identify and resolve customer issues, ensuring a positive customer experience. Relationship Building: Foster strong customer relationships through empathetic and effective communication. Process Adherence: Strictly adhere to company policies and procedures to maintain quality standards. Performance Excellence: Consistently meet and exceed performance metrics, including call volume, resolution time, and customer satisfaction. Teamwork: Collaborate effectively with team members to achieve shared goals. What We're Looking For: Excellent Communication Skills: Strong verbal and written communication skills in English, Hindi, and at least one regional language. Technical Proficiency: Basic computer skills, including proficiency in MS Office. Problem-Solving Abilities: A keen eye for detail and a knack for finding solutions to complex problems. Adaptability: The ability to thrive in a dynamic and fast-paced environment. Positive Attitude: A positive and can-do attitude. What We Offer: Competitive Compensation: A competitive salary package. Growth Opportunities: Opportunities for career advancement and professional development. Flexible Work Shifts: Flexible work schedules to accommodate your lifestyle. Supportive Culture: A supportive and inclusive work environment. How to Apply: If you're passionate about customer service and ready to take on a challenging and rewarding role, we encourage you to apply. Please submit your resume along with your SSLC mark sheet, PAN Card, Aadhar Card, and 4 passport-sized photos.