Customer Care Executive

Job Description

Customer Interaction: Handle inbound and outbound customer calls, emails, or chats to address inquiries, resolve complaints, and provide product or service information. Problem Solving: Identify customer issues quickly and provide appropriate solutions or escalate complex problems to the relevant departments. Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for quality assurance and future reference. Product Knowledge: Stay updated on company products, services, policies, and promotions to effectively assist and guide customers. Customer Satisfaction: Ensure a high level of customer satisfaction by delivering friendly, professional, and efficient service at all times.