BPO Team Lead

Role: Team Lead

Year Of Experience: 2-3

As Team Lead 1 Year Need

Qualification: Graduate

Immediate /10 Days Notice

Tele sales TL & Customer Support TL Wanted!!

No. Of Openings :2

Job Summary:
We are looking for a proactive and experienced Team Lead to manage a team of customer service/telesales executives in our BPO process. The role involves supervising daily operations, motivating the team, ensuring quality service delivery, and achieving process targets.

Key Responsibilities:

• Lead, guide, and support a team of agents to achieve daily/weekly/monthly targets.
• Monitor team performance through reports, calls, and dashboards.
• Handle escalated customer issues and provide quick resolution.
• Ensure adherence to company policies, processes, and quality standards.
• Conduct regular team meetings, training, and performance reviews.
• Motivate and mentor team members for better productivity and growth.
• Coordinate with management for process improvements and client updates.

Requirements:

• Graduate/Undergraduate with relevant BPO experience.
• Minimum 2–3 years of experience in a BPO with at least 1 year in a Team Lead
• Good communication, leadership, and problem-solving skills.
• Ability to handle pressure and meet deadlines.
• Flexible to work in shifts.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

• Health insurance
• Provident Fund