BPO Team Lead

Greetings from : 3G HR SERVICES

We 3G HR Services is Hiring for : Team Lead into BPO

Experience : 2 - 4 Yrs into ( Team Lead into BPO)
Location : Hyderabad ( Kondapur )
Qualifications : Any Graduate ( Btech / Degree)
Salary : 5.00 LPA
Shift : Day Shifts , 6 days working ( Mon - Sat )
Skill set :Team handling into BPO
KPI Management ,
Escalation ,
Quality check
Customer satisfaction

Roles & Responsibilities :

Responsible In Managing The Team of 20 to 30Agents.

Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and Ensuring meeting Clint’s SLA.

Monitor and Track the performance with respect to SLA’s, Client satisfaction.  Maintaining Up-to-date Knowledge of Process developments.

Assist with Assistant .Manager/Manager from the end User’s Point of View.

Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.

Document, examine and report quality issues their response and suggest possible improvements.

Taking care of attrition and shrinkage.

Job Type: Full-time

Pay: ₹35,000.00 - ₹42,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 9059845042