Bpo Quality Manager

Company Description

Kyptronix LLP is a Delaware-based agency specializing in delivering innovative digital solutions for businesses. Offering expertise in eCommerce, D2C, and B2B industries, Kyptronix excels in web development, SEO, social media management, branding, and app development. The company's client-centric approach fosters long-term partnerships by understanding client needs and delivering results-driven solutions. Kyptronix blends creativity, technology, and strategy to drive measurable growth for its clients, with successful projects across the US and beyond.

Role Description

This is a part-time, on-site role for a BPO Quality Manager located in the Greater Kolkata Area. The BPO Quality Manager will be responsible for monitoring and evaluating the quality of customer service, implementing quality assurance strategies, and ensuring compliance with company policy and standards. Daily tasks include conducting call audits, providing feedback and training to staff, and preparing quality reports. The role also involves collaborating with various teams to continuously enhance process efficiencies and customer satisfaction.

Qualifications

• Customer Service, Quality Assurance, and Call Monitoring skills
• Experience in providing Feedback, Training, and Staff Development
• Proficiency in preparing Quality Reports and Analyzing Data
• Strong Communication and Interpersonal skills
• Ability to work independently and as part of a team
• Understanding of BPO operational processes is a plus
• Bachelor's degree in Business, Management, or a related field