Bpo Executive

Cogsy Solutions

0 years

1 Lacs

hyderabad

Posted:2 hours ago| Platform:

Apply

Skills Required

english customer support good comm skills hindi excel report preparation excel non voice process voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a proactive and empathetic Customer Support Executive Freshers candidates to join our team. In this role, you'll be the first point of contact for our customers, helping resolve issues, answer queries, and ensure a seamless experience with our products/services. If you love helping people and can stay calm under pressure, wed love to meet you.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
Resolve product or service problems by clarifying the customers complaint, determining the cause, and explaining the best solution.
Follow up with customers to ensure their issues are resolved to their satisfaction.
Maintain detailed records of customer interactions using support systems.
Provide feedback on customer trends, recurring problems, or product suggestions.
Meet performance targets such as response time, resolution rate, and customer satisfaction score.

Required Skills & Qualifications:

Excellent communication skills (verbal and written).
Strong problem-solving abilities and a patient, empathetic attitude.
Ability to multitask and manage time efficiently.
Comfortable using technology and learning new tools quickly.

Preferred Qualifications:

Bachelors degree in any field (preferred but not mandatory).
Fluency in [English & Telugu ] Mandatory. Hindi (Manageable)

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Cogsy Solutions

Login to

Please Verify Your Phone or Email

Confirm Action

Bpo Executive