BPO Customer Support

Umanist NA

0 years

2 - 3 Lacs

Noida Uttar Pradesh India

Posted:3 months ago| Platform:

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Skills Required

support crm compliance communication

Work Mode

On-site

Job Type

Full Time

Job Description

🛠 Key Responsibilities

Handle customer queries related to financial products and services via phone (voice support).
Assist customers in resolving their issues effectively and in a timely manner.
Document customer interactions accurately in CRM tools.
Follow call scripts and compliance guidelines as per BFSI norms.
Deliver quality customer experience aligned with organizational standards.

✅ Requirements

Experience: Min. 6 months in customer support or telesales (preferably BFSI/Fintech).
Education: Minimum HSC (12th Pass); Graduates preferred.
Languages: Must speak Odia, Gujarati, Assamese, or Punjabi fluently along with Hindi & basic English.
Basic computer knowledge and ability to handle CRM tools or internal systems.

Ideal Candidate

Good communication skills in regional language + Hindi.
Experience in collections, loans, insurance, fintech, or BFSI is a strong plus.
Ability to work under pressure and achieve targets if applicable.
Candidates residing in or willing to relocate to Noida.

Skills: financial products,communication,bpo,computer knowledge,fintech,communication skills,crm tools,customer,regional language proficiency,telesales,customer support,bfsi,crm,hindi,basic

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