Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Bodyshop Advisor
Department: Bodyshop
Location: Shivam Autozone

Job Summary:

The Bodyshop Advisor acts as the main point of contact between the customer and the workshop. They are responsible for handling accident/repair cases, coordinating with insurance companies, preparing estimates, ensuring timely repairs, and delivering excellent customer service.

Key Responsibilities:

  • Greet customers, understand their vehicle repair/accident concerns, and register the job.
  • Inspect damaged vehicles, prepare repair estimates, and explain costs and timelines to customers.
  • Coordinate with insurance surveyors and assist customers with claim processes.
  • Open job cards, ensure correct documentation, and maintain accurate records.
  • Follow up with the workshop team to monitor progress of repairs and update customers regularly.
  • Ensure all repairs are done as per quality and safety standards.
  • Conduct final inspection before delivery and ensure customer satisfaction.
  • Promote additional services and upsell value-added products.
  • Handle customer complaints effectively and maintain long-term relationships.
  • Meet monthly targets on customer satisfaction, throughput, and revenue.

Key Skills & Competencies:

  • Good communication and interpersonal skills.
  • Strong knowledge of accident repair, denting, painting, and insurance claim process.
  • Customer-oriented with problem-solving attitude.
  • Ability to handle pressure and multitask.
  • Computer proficiency (MS Office, DMS/ERP software).

Qualification & Experience:

  • Graduate / Diploma in Automobile Engineering or equivalent.
  • 2–4 years’ experience as Bodyshop Advisor / Service Advisor in automobile dealership.
  • Knowledge of insurance procedures preferred.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Education:

  • Diploma (Preferred)

Experience:

  • Bodyshop Advisor: 1 year (Preferred)

Work Location: In person

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