617 Bmc Remedy Jobs - Page 25

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the ...

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing th...

Top 3 Skills ( Must have) ( BMC Helix, BMC Discovery, Linux, PLSQL Good to have ( Splunk, AWS, GCP) Provides technical leadership and support to a distributed team managing globally distributed infrastructure. Configure, deploy, and administer Linux-based systems across multiple environments. Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists. Troubleshoot Network Connectivity and/or Credential issues such as: SSH to Linux/Unix Platforms WMI Query and Powershell to Windows SNMP to Network Devices API Connections (for example Credential and Connection to Cloud Providers AWS, Azure...

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Position Description: We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage. Service Desk Analyst Night Shift (US Support) - ASE/SE (1to 2 years of international service desk experience)Location: Pune, IndiaShift: Night Shif...

Excellent Written and Verbal communication skills to interact with business users, gather requirements and document workflow / integrations. Should have experience Solutioning ITSM deployment Should have experience interacting with Stakeholders for requirements gathering and solutioning the architecture. Strong understanding of BMC Helix SaaS multi-tenancy platform. BMC Helix ITSM customization, administration, and support in the latest version of Helix. Customization of various application in Helix PWA. In depth Knowledge of various workflows in Helix. Issue debugging and fixing of BMC Helix ITSM. BMC Remedy ARS custom application development. Configuration of SLM. Should have experience co...

Lead Platform Systems Admin - India (Helix GPT- ITSM Consultant) BMC is looking for a Lead System Administrator to join our amazing team! In this role, you will be a part of a team of system administrators, responsible for providing Windows, Linux, AWS, Kubernetes, Docker & Virtualization support on VMware & Cloud technology. You will maintain and support all OS platform, Private, and public cloud deployment. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Position Description: This position is for HelixGPT and Helix ITSM Application developer responsible for managing Helix ITSM and working on enhancement requests implementation in ITSM and Atrium ...

Hiring: Technical Support Executive Voice Process (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Preferred Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Varsha- 9251688428

About the Role The role will oversee IT service desk operations and ITSM processes, ensuring efficient, high-quality IT support delivery to global end users. This role focuses on managing a team of IT service desk professionals for driving service excellence and continuous improvement of ITSM processes. Role & responsibilities Helpdesk Operations Management Oversee the IT helpdesk team, ensuring effective and timely resolution of incidents, service requests, and escalations. Monitor and optimize helpdesk performance against SLAs and KPIs, driving continuous improvements in response times, resolution rates, and user satisfaction. Develop processes to manage high-priority incidents, ensuring e...

Novo Nordisk Global Business Services (GBS) India DepartmentCommercial-DD&IT GBS Bangalore, India Are you passionate about IT service management and ready to take on a challenging role in a global organisationDo you have a strong background in ITIL processes and the ability to collaborate across functionsIf so, we invite you to join our team as a Service Manager and play a key role in shaping the future of IT service delivery at Novo Nordisk. ! The Position As a Senior Service Manager, you will be responsible for the activities below: Oversee service management for all commercial applications, establishing a managed services framework. Ensure delivery and governance of ITIL processes, includ...

-Strong understanding of supply chain process. --Strong Communication skills --Should have knowledge on log management and analysis tools - like Splunk, kibana --Knowledge of Incident Management Software such as ServiceNow, Jira Service Management, Radar, BMC Remedy, or similar tools. --Should have knowledge on automations and integrations systems and applications. --understanding of sql, json python is added advantage --Experience on reporting tools like Tableau will be much appreciated --L1,L2 Application production support --Strong Debugging skills, understanding of root cause analysis (RCA) and problem management to identify long-term fixes for recurring incidents. Service now knowledge ...

Key Duties and Responsibilities Own and drive the adoption and improvement of the ITIL processes through the Service Desk Responsible for measuring performance of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development. Responsible for ensuring issues are effectively escalated to the Escalation teams as required in accordance with agreed Service Levels and ensuring communication with the end-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process. Provide regular performance reports on the IT Service ...

Experience in coordinating with Customer, Suppliers and other stakeholders MIS reports handling experience Sound knowledge and Experience in fixed line Broad & Porting Knowledge on end-to-end order management and delivery management Candidate should have experience in handling international customer Proactive skills required to manage various situations Understanding of scheduling and manage site visits KPI management such as SLA Experience in preparing Local work instructions and suggesting improvement ideas Periodic update to customers is key activity/responsibility Strong Verbal and written communication skills A good team player & good Customer experience /satisfaction Knowledge of Sales...

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in im...

Overview • Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)• Good Understanding on Telecom O/BSS applications• Good Understanding on support cycle and Production deployments• Excellent problem-solving and analytical skills• Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.• Ex...

About the Role: Whats in it for you : We are looking for highly motivated technology professionals who will strengthen our specialisms and champion our uniqueness to create a company that is collaborative, respectful, and inclusive to all. Responsibilities: Strong Experience administering, migrating, installing, upgrading, and configuring IBM MQ (Latest version MQ 9.3, MQ 9.4) Support for IBM MQ on Linux servers/Windows OS. Provide build support including troubleshooting, timely resolution, and root cause analysis. Support Incident, problem and change management tasks. Implement change requests based on CM processes. Support Client related MQ requests efficiently Operational Support Flexible...

Experience in Microsoft full stack for building web applications having deep expertise in frontend (HTML5/CSS/Javascript/JQuery) and backend (Web APIs, ASP.net/C#, SQL Server). Will require to work in a dedicated team to build web applications.

What you ll do: We are seeking an experienced and detail-oriented Analyst to join our Label Printing and Marking (LPM) team . This role supports enterprise-wide labeling and marking systems, ensuring operational continuity, troubleshooting, and continuous improvement of print infrastructure and application support. The ideal candidate will bring a strong understanding of end-to-end business processes and foundational knowledge of system and solution design to help drive scalable and sustainable improvements. " Partners with business users on requirements, processes & systems. Participates in the entire project lifecycle: analysis of proposed process/system changes. Helps manage requirements ...