BMC Helix Technical Specialist

Job Title

Department

Project Overview

BMC Helix Technical Specialist

Key Responsibilities

• Administer and develop BMC Helix ITSM modules (Incident, Change, Problem, SRM, Work Order, SLM, Release).
• Customize and extend

  Helix Innovation Studio

  , Smart IT, and Helix Dashboards to meet business requirements.
• Design, implement, and maintain Remedy workflows using Active Links, Filters, Escalations, and Remedy forms.
• Configure and support CMDB, Asset Management, and Foundation Data modules.
• Develop integrations using

  Web Services / REST APIs

  with external systems.
• Troubleshoot application logs (SQL, API, Filters, Active Links) and resolve technical issues.
• Perform preventive maintenance, performance tuning, data archiving, and issue resolution.
• Create and configure complex SRDs and Approval flows.
• Collaborate with cross-functional teams to deliver ITIL-compliant solutions.
• Provide sustained support and incident management as per defined SLAs.
• Maintain proper documentation of solutions and configurations.

  Skills to Evaluate

• Primary

  :
• ITSM BMC Remedy Helix Development
• Innovation Studio and DWPA
• Smart IT and Helix Dashboard
• CMDB and Asset Management
• Web Services & REST API Integration
• Foundation Data & Approval Flows

• Secondary (Good to Have)

  :
• SQL and database tuning
• DWPC Advanced, DWPC connectors
• Discovery and Automation configuration
• LDAP integration
• ITSM Reports and Dashboards

  Required Experience

• 68 years in

  development and administration

  of BMC Remedy Helix suite.
• Strong knowledge of

  ITIL processes

  with hands-on in at least 5 key ITSM modules.
• Minimum 2 years' experience with

  Helix Innovation Studio

  and

  Smart IT

  .
• Experience working with

  APIs

  and

  external system integrations

  .
• Prior exposure to

  Helix Discovery

  ,

  CMDB integration

  , and

  performance tuning

  .