BMC Helix Technical Specialist Acesoft Labs

6.0 - 8.0 years

20 - 25 Lacs

Bengaluru

Hybrid

Job Title : BMC Helix Technical Specialist Department : Infra ITSM Location : Bengaluru Experience : 6 to 8 Years Project Overview We are looking for a BMC Helix Technical Specialist with strong expertise in ITSM BMC Remedy Helix development and integrations . The role will be responsible for development, customization, administration, and extension of the BMC Helix platform to support evolving business requirements. The ideal candidate should have hands-on experience in ITSM modules, Innovation Studio, and integration with other systems via APIs. Key Responsibilities Administer and develop BMC Helix ITSM modules (Incident, Change, Problem, SRM, Work Order, SLM, Release). Customize and extend Helix Innovation Studio , Smart IT, and Helix Dashboards to meet business requirements. Design, implement, and maintain Remedy workflows using Active Links, Filters, Escalations, and Remedy forms. Configure and support CMDB, Asset Management, and Foundation Data modules. Develop integrations using Web Services / REST APIs with external systems. Troubleshoot application logs (SQL, API, Filters, Active Links) and resolve technical issues. Perform preventive maintenance, performance tuning, data archiving, and issue resolution. Create and configure complex SRDs and Approval flows. Collaborate with cross-functional teams to deliver ITIL-compliant solutions. Provide sustained support and incident management as per defined SLAs. Maintain proper documentation of solutions and configurations. Skills to Evaluate Primary : ITSM BMC Remedy Helix Development Innovation Studio and DWPA Smart IT and Helix Dashboard CMDB and Asset Management Web Services & REST API Integration Foundation Data & Approval Flows Secondary (Good to Have) : SQL and database tuning DWPC Advanced, DWPC connectors Discovery and Automation configuration LDAP integration ITSM Reports and Dashboards Required Experience 68 years in development and administration of BMC Remedy Helix suite. Strong knowledge of ITIL processes with hands-on in at least 5 key ITSM modules. Minimum 2 years' experience with Helix Innovation Studio and Smart IT . Experience working with APIs and external system integrations . Prior exposure to Helix Discovery , CMDB integration , and performance tuning .

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BMC Helix Technical Specialist Acesoft Labs

6.0 - 10.0 years

20 - 22 Lacs

Bengaluru

Hybrid

Hi all, We are hiring for the role BMC Helix Technical Specialist Experience: 6 - 8 Years Location: Bangalore Notice Period: Immediate - 15 Days Skills: Mandatory Skills: ITSM BMC Remedy Helix Development Integrations Job Description: The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio) The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio) BMC Helix ITSM Administration & Development BMC Helix Innovation Studio DWPA CMDB Integration Helix Dashboard Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations Solid understanding of ITSM processes and Integration techniques. Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges. If you are interested drop your resume at mojesh.p@acesoftlabs.com Call: 9701971793

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