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Mastercard
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BizOps Engineer II

BizOps Engineer II

Mastercard

5 - 10 years

0 Lacs

Pune

Posted:15 hours ago| Platform:

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Skills Required

bizops kubernetes steward iac java git gcp linux jenkins debugging shell scripting prometheus cloudformation azure python github sre pagerduty grafana compliance kafka splunk bash gitlab terraform agile aws infrastructure as code

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE). The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.

Role Qualifications

The ideal candidate will have experience in many of these areas:
Proficiency in languages like Python, Go, Java, or Bash for automation scripts, tools, and integrations. Involves writing clean, maintainable code, debugging, API interactions, version control (e.g., Git), and unit testing.
In-depth knowledge of Linux/Unix. Includes managing processes, file systems, permissions, kernel tuning, shell scripting, server configuration, updates, and security.
Expertise in cloud platforms (AWS, GCP, Azure) and tools like Terraform or CloudFormation for infrastructure as code (IaC). Includes managing virtual machines, serverless architectures, and container orchestration (e.g., Kubernetes, ECS) for scalability and high availability.
Understanding of TCP/IP, HTTP, DNS, load balancing, VPNs, and firewalls. Includes configuring network services and troubleshooting with tools like Wireshark or traceroute.
Proficiency in tools like Splunk, Dynatrace, Prometheus, Grafana, Datadog, Jaeger/Zipkin for logs, metrics, and tracing. Involves defining Service Level Indicators (SLIs), setting Service Level Objectives (SLOs), and creating dashboards for system health insights.
Experience with CI/CD pipelines using Jenkins, GitLab CI, or GitHub Actions. Includes automating build, test, and deployment processes, as well as rollback mechanisms for reliability.
Skills in diagnosing and resolving production issues using logs, metrics, and debugging tools. Includes incident management (e.g., PagerDuty), root cause analysis (RCA), and blameless postmortems.
Familiarity with securing infrastructure, managing secrets (e.g., Vault), zero-trust principles, and compliance standards (e.g., SOC 2, GDPR). Includes vulnerability management and secure configuration.
Expertise in managing and operating Apache Kafka, NATS and MQ. Includes configuring topics (Kafka) or subjects (NATS), ensuring high availability, scaling clusters, monitoring performance metrics (e.g., consumer lag, throughput), and troubleshooting issues like message loss or latency. Involves understanding partitioning (Kafka) and pub/sub patterns (NATS) for event streaming and messaging.
BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience with 4/5 years of hands-on experience.

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BizOps Engineer II