Billing Support - Night Shift

As a Billing Support Specialist at Yanolja Cloud Solution Pvt. Ltd. (YCS), your role is crucial in ensuring accurate billing processes and resolving disputes efficiently. Your key responsibilities will include: - Investigating and resolving billing disputes to ensure accurate resolutions. - Processing subscription updates, cancellations, and refunds according to company policies. - Coordinating with internal teams such as Finance, Sales, and Tech to address billing-related issues. - Monitoring automated billing systems and escalating any discrepancies. - Ensuring compliance with company policies and industry regulations. To excel in this role, you should possess the following skills and qualifications: - Experience: 1-3 years in billing support, finance, or customer service. - Communication: Strong verbal and written communication skills in English. - Adaptability: Comfortable working independently during night shifts. Join our global team at YCS, where you will be part of a dynamic organization with over 450 team members and 17 years of experience in providing hospitality technology solutions to small and medium-sized accommodation businesses worldwide. With 33,000+ customers in over 170 countries and a support network available in 50+ languages, YCS offers a rewarding and challenging work environment.,