Billing Head

Roles & Responsibilities

• Oversee end-to-end billing operations for OPD, IPD, Emergency, Day Care, Diagnostics, and Surgical cases.
  
• Ensure accurate and timely billing as per tariff, package, and doctor orders.
  
• Monitor daily billing activities including advances, deposits, interim bills, and discharge finalization.
  
• Implement revenue leakage control by ensuring all services, consumables, and investigations are posted.
  
• Manage TPA / Insurance / Corporate billing including pre-auth, approvals, final bill submissions, and claim settlements.
  
• Coordinate with clinical and support departments (Nursing, Pharmacy, MRD, Front Office, Finance).
  
• Maintain compliance with hospital billing policies, audit requirements, and statutory norms.
  
• Review short settlements, query logs, and rejected claims and ensure timely closure.
  
• Generate and analyze MIS reports related to billing revenue, collections, and outstanding payments.
  
• Lead, train, and evaluate billing team (cashiers, TPA executives, billing officers).
  
• Handle billing escalations and ensure patient satisfaction related to billing transparency.