Billing Analyst

The Billing Analyst will be supporting accurate and timely completion of billing activities and maintaining billing records for the company. This will include supporting with processing and distributing of customer invoices in line with established policies. You are expected to have sufficient knowledge of associated regulations and internal controls to complete these activities.

You will report directly to the Billing Team Lead and work closely with the billing team to ensure accurate and timely delivery of billing activities.

Role & responsibilities

• Perform billing activities
• Process billing documents and generate customer invoices.
• Distribute invoices in a timely manner.
• Assist in preparing reports on billing activity with clear and reliable data.
• Efficiently deal with customer queries.
• Raise any issues or queries requiring judgement and expertise to Billing Team Lead and Billing Specialists within the team.
• Support Billing Lead and Billing Specialists with information needed to respond to requests from regulatory authorities and auditors.
• Ensure Billing Team Compliance
• Perform assigned billing activities in accordance with established billing policies, ensuring all billing documents and invoices comply with these guidelines.
• Ensure billing tasks completed before and during the period-end close align with the fiscal close calendar, allowing sufficient time for effective collaboration with relevant teams.
• Adhere to all Order-to-Cash (O2C) controls, ensuring proper documentation and compliance throughout the process.
• Apply subject-matter knowledge to accurately record billing activities and maintain comprehensive supporting documentation.
• Ensure Billing Team Compliance
• Carry out assigned billing activities in line with established billing policies, ensuring that all billing documents and invoices meet compliance standards
• Ensure billing tasks completed before and during the period-end close adhere to the fiscal close calendar, with adequate time allocated for collaboration with relevant teams
• Comply with all Order-to-Cash (O2C) controls, ensuring accurate documentation and adherence throughout the billing process
• Leverage expertise to accurately record billing activities and maintain detailed supporting documentation.
• Collaborate with Others
• Build strong working relationships and credibility within the billing team and across cross-functional teams.
• Work collaboratively with the Master Data team to gather required data points, ensure alignment with best practices and standards, and address data-related issues.
• Partner with other Shared Services Centre (SSC) process delivery teams to exchange information as needed and support process improvements where interdependencies exist.

Preferred candidate profile

• 2 years' experience in O2C billing operations.
• Strong English language skills.
• Strong MS Excel skills with a proven aptitude to interpret customer and financial data.
• Basic knowledge of finance business processes, billing policies, and statutory accounting principles to ensure compliant SSC operations.
• Basic knowledge of core finance and specifically billing systems, ERP and related specialty functional systems, frameworks, and functionality.
• Ability to perform billing tasks independently with minimal guidance or direction.
• Ability to apply concepts, methods, and terminology associated with generally accepted accounting practices/operations to new or ambiguous situations.
• Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations.
• Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work.