Billing Analyst

Job Purpose:

Senior Billing Analyst

Essential Functions

• Perform daily audits to reconcile active customer services with corresponding billing records.
• Identify discrepancies between service provisioning and billing; document and report findings.
• Create and manage billing tasks to initiate new charges or remove services as necessary based on provisioning updates.
• Collaborate with provisioning teams to understand service changes and ensure accurate billing alignment.
• Generate and distribute weekly discrepancy reports, including detailed breakdowns of associated revenue variances.
• Track and analyze recurring discrepancies to identify process gaps and propose improvements.
• Ensure compliance with company policies, contractual obligations, and regulatory standards regarding billing.
• Support month-end and quarter-end reconciliation processes as needed.
• Participate in internal audits and respond to external audit requests related to billing activities.

Education

• Four years of College resulting in a Bachelor's Degree or equivalent

Certifications, Accreditations, Licenses

• N/A

Relevant Work Experience:

8 to 10 years in related field

Special Knowledge, Skills, and Abilities

• 8+ years of experience in billing, auditing, financial reconciliation, or similar role
• Strong Communication skill
• Strong analytical skills and a high attention to detail
• Organizational skills and ability to prioritize; must be able to lead multiple billing activities/projects with varying timelines
• Excellent verbal, written communication and interpersonal skills
• Ability to develop and maintain effective working relationships
• Strong skills in Microsoft Excel (pivot tables, subtotals, filters, formulas including vlook-ups); must be comfortable with large amounts of data
• Demonstrated problem solving, confidence and decision-making ability to manage shifting priorities, demands and timelines using analytical capabilities
• Ability to work independently and as part of a team
• Adaptability and willingness to learn and grow within the role
• Experience in telecommunications, IT services, or managed services is preferred