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Description
Duties and Responsibilities
- Triage Services
- Provides skillful, non-face-to-face telephone triage, care, and planning to Medicare patients who have 2 or more chronic conditions
- Follow accepted evidence-based guidelines and protocols, and document encounters appropriately in patient charts
- Collaborate with physicians and healthcare team to optimize care
- Triage Leads
- Download notes from Triage Vendor, add to patient charts in CCM, and follow-up with patients/providers
- Be on-call during assigned Triage Lead shifts during the month to answer questions as needed
- Nurse Urgent Queue
- Educates and coaches to find creative ways to assist patients in reaching their health goals
- Review and complete Nurse Urgent To-Do’s, with a goal to keep the queue below 50
- Communicate with patients and providers to assist in answering questions, coordinating care, and services. (examples: schedule appointments, contacting service providers, sending notifications to healthcare providers, calling the patient back to follow up on their recent urgent or emergent medical issue, etc.)
- Attend meetings as required of the position
- Other duties as assigned
Qualifications
Skills and Qualifications
- Fluent/Bilingual in Spanish
- Willing and able to work Monday – Friday 8:00 am – 5:00 pm EST
- Possess a current COMPACT license as an RN
- Willing to obtain multi-state licenses of ChartSpan footprint
- Familiar with chronic care conditions and the medications used to treat chronic conditions such as HTN, CHF, COPD, DM, etc.
- Excellence in following clinical triage protocols and procedures, and documenting accordingly in patient charts
- Recognize acute onset of symptoms that might require immediate attention
- Demonstrate sound knowledge, critical thinking skills, and appropriate decision-making skills
- Demonstrate sensitivity and empathy with patients
- Demonstrate excellent verbal and written communication skills
- Possesses excellent computer skills with the ability to multitas,k including navigating and documenting in an EMR while communicating with the patient and using a telephonic platform
- Willing to work an on-call rotating schedule as needed
- Successfully pass a background check
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