Bilingual Expert

As a customer service representative, you will play a crucial role in assisting customers with a go-getter attitude. Your responsibilities will include providing satisfactory customer service, conducting Level-1 troubleshooting, and ensuring that all customer issues are promptly addressed and resolved. It is essential to prioritize customer confidentiality and ensure that their information is protected and used solely for official purposes. Your daily tasks will involve communicating with customers via various software to provide information, address inquiries about promotions and offers, and follow up to ensure customer satisfaction. You will be expected to be receptive to coaching, actively participate in performance planning and goal setting, and adapt to changes in the work environment. To excel in this role, you should be a graduate with the flexibility to work in night shifts and a 24*7 work environment. Proficiency in both English and Spanish languages, both verbally and in written communication, is essential. An understanding of the Spanish culture, along with experience in handling calls in Spanish and English, will be advantageous. Possessing a B1/B2 level certification will further enhance your suitability for this position. In return for your dedication and commitment, we offer various benefits such as transportation allowance, canteen subsidy, night shift allowance, health insurance, tuition reimbursement, incentive components, work-life balance initiatives, rewards, and recognition. Furthermore, internal career advancement opportunities through our internal job posting process await those who demonstrate excellence in their roles.,