Bidder Operations Monitoring, Team Lead

Job Description

As a Bidder Operations Monitoring Team Lead at Taboola, you ll take on a key leadership role ensuring seamless operations and top-tier performance within our Bidding ecosystem. Based in our Gurgaon office, you ll lead a team of specialists working in 24/7 rotational shifts, managing real-time monitoring, optimizing workflows, and acting as the first line of defense against anomalies. If you re experienced in programmatic environments, passionate about operational excellence, and thrive in a fast-paced setting this is the role for you. To thrive in this role, you ll need: Proven experience managing teams, ideally in a programmatic or bidded environment Strong understanding of digital advertising technologies, including Header Bidding and RTB processes Excellent analytical skills and familiarity with tools like SQL, Grafana, and Tableau Experience with case management tools such as Salesforce or Jira Strong leadership and communication skills, with a collaborative and solutions-oriented mindset Flexibility to work in rotational shifts and handle high-pressure, real-time situations Bonus points if you have: Experience driving operational improvements and implementing process optimizations Familiarity with incident response workflows and performance analytics A background in digital ad tech and working with cross-functional teams How you ll make an impact: Lead and mentor a team of Bidder Operations Monitoring Specialists Oversee real-time monitoring of bidding systems and proactively respond to anomalies Drive workflow optimization and implement best practices Act as escalation point for critical issues and lead incident resolution efforts Collaborate with internal teams including Account Managers, Product, and RD Provide insights through data analysis to inform business and operational decisions Ensure your team is continuously trained and upskilled for evolving platform needs Why Taboola If you ask Taboolars what they love about working here, they ll tell you they ve been empowered to realize their full potential while growing and learning with some of the smartest people in the industry. They ll also share more about: A culture you can t copy: In the words of our CEO Adam Singolda, You can copy anything from another business but you can t copy a company s culture. Well-being: Enjoy a range of locally relevant benefits and perks Flexibility: Hybrid work model 3 days in the office with the option to come in more often Industry Impact: Work with top-tier partners including Yahoo, ESPN, Conde Nast, NBCU, and more As a Publisher Account Manager on the Partnerships team in our Gurgaon office, you ll play a vital role in managing and optimizing publisher relationships within the Indian market. From the successful implementation of the Taboola content discovery platform to tracking performance and providing strategic direction, you ll drive opportunities to enhance publisher partnerships and maximize revenue growth. If you thrive in a fast-paced, client-facing environment and enjoy strategic problem-solving, this role is for you! To thrive in this role, you ll need: 5+ years of experience in an Associate Account Manager or Customer Success Manager role, ideally working with publishers. A proven track record of managing multiple accounts and stakeholders while systematically optimizing publisher partnerships. Experience introducing new products/features to clients, with a strong interest in digital technology and innovation. A demonstrated ability to foster long-term client relationships across various functions and levels of seniority. Experience working in a KPI-driven environment with upsell/cross-sell targets. Bonus points if you have: Strong negotiation and persuasion skills with a proactive and resourceful attitude. Proficiency in Excel for data analysis and PowerPoint for presentations. How you ll make an impact: As a Publisher Account Manager , you ll bring value by: Managing and growing relationships with premium publisher clients and strategic partners. Tracking and analyzing performance metrics, proactively implementing optimizations. Becoming an expert in Taboola s platform to provide insights and strategic direction. Identifying new opportunities to upsell and improve client revenue. Acting as a liaison between clients and internal teams, ensuring smooth communication and execution. Supporting the Publisher Sales team with pre-sale proposal development and strategic planning.