BI operation Support

Role & responsibilities

User & Access Support:

• Manage the central BI&A support inbox, triaging and responding to user questions, incidents, and feedback across 1520 business analytics products.
• Monitor and triage access requests via a centralized access provisioning portal, ensuring requests align with defined product policies and user roles.
• Evaluate access requests based on the requesters role and responsibilities, helping users get the appropriate level of access without overprovisioning.
• Maintain a working knowledge of each analytics products purpose, data sensitivity, and ideal user personas to effectively guide users.
• Identify and resolve duplicate, excessive, or misaligned access requests to uphold security and governance standards.
• Create and maintain clear documentation, including user guides, standard operating procedures (SOPs), and knowledge base articles to streamline support.

Technical Operations & Platform Maintenance:

• Perform routine operational tasks in BI tools like Tableau and Power BI, including user permission updates, scheduled extract refreshes, and dashboard performance tuning.
• Troubleshoot backend issues related to data refresh failures, stale content, or dashboard load times, working closely with data engineers and product managers to resolve root causes.
• Support version control and content lifecycle processes to ensure users always access up-to-date, high-quality dashboards and reports.
• Monitor platform usage and performance metrics to identify opportunities for system optimization or user experience enhancements.
• Assist in UAT (User Acceptance Testing) and post-release validation of new dashboard features or analytics tools.

Team Collaboration & Continuous Improvement:

• Provide reporting and insights on support activity, usage trends, and access patterns to inform future enhancements and governance decisions.
• Proactively identify process improvement opportunities based on recurring user feedback or support trends.
• Participate in Agile ceremonies and collaborate cross-functionally with BI developers, data engineers, and product leads to support end-to-end solution delivery.

YOURE GOOD AT

Preferred candidate profile

Problem solving and analytical tasks

• Ability to structure hypothesis, build thoughtful analyses, develop underlying data model and bring clarity to previously undefined problems
• Desire and flexibility to work through details with keen attention to accuracy and interdependencies
• Natural curiosity to understand how things work and why; our data, our processes, and our reports. Desire to comprehend root causes when issues arise
• Comfortable working with ambiguity and in an iterative environment

Communication, interpersonal and teaming skills

• Collaborating effectively across geographies and functions to resolve issues and deliver value.
• Adapting communication style to different audiences with professionalism, patience, and clarity.
• Building strong relationships and contributing to a positive, inclusive team environment.
• Presenting data and insights clearly, particularly to non-technical or leadership audiences (experience with data visualization is a plus).

Work Management, organization, and planning

• Thriving in fast-paced, service-oriented environments while juggling multiple priorities.
• Managing workflows efficiently and driving tasks to completion with minimal oversight.
• Bringing structure to ambiguous or evolving projects and processes.
• Familiarity with Agile methodology or a willingness to adopt Agile ways of working.

EXPERIENCE & QUALIFICATIONS

• Bachelor's degree, preferably in engineering, computer science, information systems, or a related technical field.
• 1-3 years of experience developing with Tableau (Certification preferred: Qualified Associate or Certified Professional).
• Proficient in dashboard/report design, development, and support in a business context.
• Exposure to other BI tools such as Power BI, Sigma, or Looker.
• Strong Excel and PowerPoint skills for data manipulation and executive-level presentations.
• Experience in backend troubleshooting, root cause analysis, and system optimization.
• Exposure to Agile project environments, including participation in stand-ups, sprint planning, and retrospectives.
• Ability to collaborate seamlessly with our colleagues in the United States by aligning your working hours to the Eastern Standard Time zone

Additional preferred experience

• Working knowledge of Tableau Server administration and database-level security implementations.
• Basic finance knowledge (e.g., P&L, balance sheet)
• Practical experience using generative AI tools (ex: ChatGPT) to automate repetitive tasks, streamline analysis workflows, or improve productivity.
• Familiarity with components of the modern data stack such as Snowflake, dbt, or Airflow, and a willingness to adapt as data infrastructure evolves.

Experience building or contributing to lightweight data applications (ex: with Streamlit or JavaScript/React-based interfaces) to enhance business decision-making

Meenakshi Dixit

meenakshi.dixit@persolapac.com

www.persolindia.com

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