Job
Description
Within benefits administration, we have built a set of powerful tools to empower both our customers and broker partners to effectively manage group and employee benefits Our Benefit Platform Operations team consists of seasoned veterans who help make these products work and are responsible for ensuring consistent quality results They ensure a great client experience by maintaining accurate data and proper functionality by juggling multiple relationships across both our internal product teams and external partnerships As a Product Specialist, you are responsible for making sure our Benefits Platform is operational across several different areas, including: Form Automation, Quoting, Electronic Data Interchange (EDI), Portal Automation, APIs, COBRA Essential Duties/Responsibilities: Help drive our overall strategy around our plan shopping and quoting engine experience for our partners and clients. Driving productivity on our operations team in Bangalore. Work closely with our Benefits Solutions team and other internal teams to develop and prioritize product improvements. There are many constituents who interact with BPO on a daily basis. It is important to keep open lines of communication across our many internal teams including: product, engineer, customer care, partner success, product marketing, sales, etc Interact and engage closely with carrier partners, third party vendors, and brokers. Project-manage across several subject areas. As a team, we are constantly juggling different projects that often consist of many parts of BPO functions. Each project needs a champion to own and drive success. Required for All Jobs: Performs other duties as assigned Complies with all policies and standards QUALIFICATIONS General education, vocational training and/or on-the-job training Work Experience: Typically 2+ years experience in a product operations, customer service, or similar role Knowledge, Skills and Abilities: Excellent critical thinking and problem-solving abilities Solution oriented and proactive approach to tackling issues, with an ability to identify new opportunities, synthesize information quickly, and prioritize effectively to increase efficiency. Excellent written/oral communication with the ability to interact effectively with internal teams and external contacts Excellent communication and presentation skills Strong attention to detail, ownership of work, and tremendous project/time management skills Integrity in handling confidential and sensitive information Experience in optimizing processes and increasing efficiency Proficiency with Excel / Google Sheets Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office.
